GGuest UserThe service was great, we enjoyed our breakfast at the sanctuary cafe for the 2 mornings we were at the hotel. Waitress MJ and the floor manager (an Indian gentleman whose name I didn’t catch) were extremely professional and welcoming and we think the best part of our hotel stay. The spread was decent, and there were slight differences in what was available for the buffet on the two mornings we visited.
Hotel wise staff were friendly, lifts were easily available no long wait times. Close to imbiah station and a short walk to the beach area.
The room was clean, the Aircon was powerful, and the complimentary mini bar with coke sprite and bottled water, as well as kitkat and Oreo’s were a pleasant surprise. The room was also very spacious with a huge bath room. The carpet was very clean that sometimes we forgot to wear our room slippers. 5/5 for the cleaning crew!
Things that could do better was that the Facilities and room were really worn out the laminate was peeling, and there was no where for us to hang up our wet swim wear and towels. Considering that the hotel promotes eco practices like reusing our towels, it would be nice to have more than the two hooks to hang up wet fabrics to dry. A quick fix would be to install a simple laundry line over the tub..just our suggestion.
What bothered us the most was the noise. while the bed was very firm and comfortable and we enjoyed the clean room….the sound insulation ensured that we did not get any sleep in the two nights we were there. We could hear the neighbor’s conversation (imagine a women’s voice laughing beside you in the middle of the night), slamming doors, and water rattling through the pipes every time someone took a shower or flushed the toilet. I could even hear stuff drop on the floor as if it’s in our room . Also the sink faucet turned on by itself to the surprise of my son who happened to be sitting on the toilet. Interesting , tho we think it’s just the poor plumbing rather than something supernatural 😂.
generally it was a pleasant stay if not for the noise.
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