Christopher
November 25, 2023
Some front desk staff were undertrained and unfriendly, especially when we had a problem with keys. Duty manager was conciliatory, but the promised compensation has not been provided. Real shame as the hotel is stunning with amazing facilities and location. When MGM takes over, training of the main front desk staff must be prioritised. By contrast, Identity staff provided outstanding and efficient service, especially Jeffrey. I will definitely visit again, but avoiding front desk wherever possible.