Hotels near Shoalhaven Reserve in Melbourne

The hotel has no breakfast, the room is large, the facilities are complete, the only downside is that the big bed room is composed of two single beds, but the location is very good, walk 5mins to DFO and close! There are a lot of restaurants there, and Ctrip is much cheaper than going directly to the hotel.

Conditions are OK, MOTEL facilities are a bit old

It was clean and nice room to stay by myself. But there were 2 emergency alarms mistakenly in the midnight… it continued more than 10 minutes very scared and noisy. I thought there were some mugs or glasses in the room but I couldn’t find . Anyway it was very nice location and I enjoyed the time there! Thank you .

On arrival, I was barely greeted by the female staff member. She seemed too “busy” to say anything other than “yes” when I opened the door. This staff member was extremely abrupt and rude. Told me check out was “strictly 10am”. I mentioned we would be checking out earlier than that and I was questioned as to how early? If my husband and I were staying more than a night I would have left straight after this interaction and paid more to stay somewhere else. I had booked a very standard room, with a shower, however we were put into a spa room. This normally wouldn’t be an issue, but being 34 weeks pregnant, I could barely step over the high bath to have a shower! No handle bars for safety either with this. The top of the bath is higher than my knee when I stand beside it. Room was relatively clean, however the bath tub that you stand in to shower was not. You could see dirty water leaking and rust around the taps and spa jets. The bed. Oh gosh the bed. Honestly, I considered sleeping on the floor or the pull out couch. You could feel every spring in the bed. Unsure how other reviews have mentioned a comfortable bed?! The pillows were extremely flat. Room was fairly dated, however aircon worked well. Room had complimentary bottle of wine, however the note that came with it said “enjoy your 2019”. It is 2022…. Carpark area was extremely dark and didn’t exactly feel safe particularly reading others reviews about other guests etc. Never again will I stay here.

Usually stay with Quest, tried Punt Hill, disappointed. Staff are on site for part of each day and if something goes wrong or you check-in after hours, you are at the mercy of security guards who can take up to an hour to arrive (not their fault). They have limited capacity to assist. The reception desk phone is an answering service and when told that your room keys are not coded for any access to let you into the garage, building or apartment floor, the response is ”sorry about that, you will have to speak to the hotel the next day”. I did get hold of a duty manager (off site) via the published phone number - not much they could - or would do as they don't attend site. On managing to get to my floor, security guard advised not to leave the room or floor as I could not get back up. The apartment was not cleaned (dried food on benches, floor dirty, orange mould along shower door and glass panels, carpets heavily stained, corridor had rubbish that had clearly been sitting for days. It just felt tired, and run down with little care. This property is clearly seeing the effects of extended COVID19 lock downs with minimal maintenance. The foyer and lifts feel dirty, the lift walls are mirrored and covered in greasy handprints. No idea how ”extra” sanitation was being applied as advertised. The guest car park is full of what looked like weeks of linen piling up in car bays - this didn't change across 5 days ( I did not stay my full 8 -days, left and went somewhere else). In fairness the hotel moved me to a ”better” room. Yes, it was newer but no, the cleaning was just poor. The corridors are heavily stained with liquid rubbish leaks (once a week cleaning means people just put rubbish in the corridor, so it leaks and stains light beige carpet. You can smell it on entry). Any surface that is greater than 2m in height has never been cleaned (years of lint and dust from internal dryers pile up, sink drains clogged with food, food in couch sides, under seats and rugs. Carpets in bedroom are again heavily stained. I have never stayed with this hotel group - I probably won't again. It just left you with a feeling that they are managing assets without any real care of maintaining a standard. Yes, it’s nice to have more than just a hotel room but you are left with a feeling of unease with how little the apartments are actually cleaned. Be careful handing back your key if you are in the basement car park. Once to put the key in the drop box, you cannot access the basement via the lift or stairwell. So, a review on a bad experience that I could not in any way say was ”a one off” - there are many areas this hotel needs to lift its game - 3 star motels are cleaner and more inviting from a guest experience.

This budget hotel exceeds my expectations. It is near to the domestic airport, McDonald's, supermarket, etc. The sleep quality is excellent since the bedding and pillows are all comfortable. It will keep you warm during winter.

The best hotel in this area. The price / performance ratio is quite high. The beds in both bedrooms are quite large, but only one bathroom is not convenient and cannot be locked. The pillows were a bit stiff. The sound insulation is not very good, the cars and motorcycles on the road at night are a bit noisy. But so cheap, it can be considered cost-effective. There is a shopping mall and many restaurants just outside the hotel. The hotel has no breakfast, staff said outside cafe selling breakfast there, but we did not find out that coffee shop, restaurants are not open.

I ranked the location as excellent only because the hotel is in the area I needed to be for work. That being said, the rooms are quite comfortable. As this is pretty much a motel, it can be a bit noisy at times. The Bistro restaurant is excellent and on the weekends can be very busy. I will stay again and would recommend this hotel to anyone needing to be in that area.

We didn’t look to the hotel for more than just a bed for the night, so didn’t check out the other facilities. The bed was comfortable, the shower was nice, and the room was set up in a modern and pleasant way. The room has most of what you need but it is very small, with very little space to even set down a suitcase. I would have preferred access to a full size ironing board rather than a desktop one.

Had seven nights in Melbourne. First three in Mercure Welcome. Not impressed. Moved to Citiclub and it’s great! Clean, much larger with a tub. Great bed and pillows. Plenty of living space and a great bathroom. Easy walk to everything and lovely staff. Best thing is hardly any visible people so easy to move around get lifts etc.