Best Melbourne Hotels

"I stayed at 3 hotels all near Flagstaff stations for this trip, just to try something new and compare. Excellent location and the Flagstaff garden is at the opposite. The Pegasus has a real kitchen and utensils since it's an apartment hotel. No view at all but it's ok for a night's stay. The bed is so soft but so as the Radisson and the Jazz hotel so I guess it's the standard?.. Staffs had reasonable service, but I overheard the guest in front of me checked out 30mins later than he should and the staff were not happy about it at all, like teacher talking to a misbehaved student. Overall it's price for money."

"My family and I enjoyed our recent stay at Citadines on Burke Melbourne. The standout positives were: 1. Staff Service: Check-in was excellent. The staff were warm, professional, and very helpful, setting a welcoming tone immediately. 2. Room Size: Plenty of room for luggage and for everyone to move around without feeling cramped. 3. Bathroom Amenities: The provided toiletries were nice quality and appreciated. Items for improvements: The spaciousness makes this hotel ideal for families. However, to make them truly perfect for families like ours, I'd suggest the management consider offering some room options with two queen-size beds to enhance comfort and sleep quality for parents and children sharing the room. Despite this suggestion, we had a very comfortable and pleasant stay thanks to the great service, ample space, and good facilities. We would definitely consider staying again."

"The hotel is very new and located right in the heart of the city — an excellent location. Security is good, and we received a warm welcome upon arrival. The room is spacious and features a sustainable design, though no toothbrushes are provided. However, the management could use some improvement. We noticed that the body wash had run out but wasn’t refilled during our stay. Upon checkout, the staff called to say I had checked out a day early, which was confusing since I had already completed the checkout process. We had to return to the hotel to resolve the issue, which turned out to be a mix-up with another guest’s record"

"Overall it was a good experience, the staff were very friendly and helpful and I enjoyed my stay. However, the bed wasn’t the most comfortable as the two smaller beds that made up the king size bed in my room were two different heights and I felt that a lot of the kitchen equipment was greasy or oily which wasn’t the best when trying to cook. Apart from that the studio was quite nice and the hotel was in a very good location"

"It is highly recommended to get the suite with the river view! The view from the window is absolutely gorgeous. The suite is huge, clean, and modern; I really have nothing to complain about regarding my stay. However, their reception closes at 8 PM. If you plan to check in late, you need to pre-fill their forms and other information, and you only receive the instructions for your keys later that evening. I found this to be inconvenient and unsettling. This was the only downside of my stay."

"I recently stayed at the Mercure Melbourne in the heart of the city, and it was an excellent experience from start to finish. The location couldn’t be better—right in the middle of Melbourne, with shops, restaurants, public transport, and major attractions just steps away. The room was clean, comfortable, and well-maintained, with all the amenities you’d expect from a quality hotel. The bed was cosy, the Wi-Fi was fast, and I loved being able to walk straight out into the buzz of the city. The staff were welcoming, helpful, and professional, making check-in and check-out smooth and hassle-free. The breakfast buffet had a great variety of fresh options, and the dining area was bright and inviting. Overall, Mercure Melbourne is perfect for both business and leisure travellers who want convenience, comfort, and great service in the heart of the city. I would definitely stay here again."

"This is definitely a hotel I'd want to stay at again; check-in was super smooth. The room and bed were really small, but it's newly renovated and has everything you need, plus a nice city view from the window. The price was fantastic, and the location is super convenient – you can walk everywhere you want to go in the city. The only downside is that it's a bit close to the train tracks, so light sleepers might want to bring earplugs. The air conditioning kept showing errors and wasn't working very well."

"Stayed for two nights. The room was very clean and the waiter was very friendly. There was a problem with the door of the small balcony in the room, but they quickly changed the room. Although the hotel is about 1.4 kilometers away from Chinatown, there are many restaurants nearby, which is very convenient."

"I'll start with the service, as I felt deeply disappointed and unfairly treated during check-in. It was our birthday on August 20th when we arrived. After mentioning this to the receptionist, not only did we not receive even a simple 'Happy Birthday,' but we were also told to buy our own cake from a shop as the hotel offered no special services or gestures. This level of service is utterly inconsistent with what one would expect from a Crown Hotel and left us extremely disappointed! We provided feedback to the front desk during check-out, and while they offered an apology and champagne, it was too little, too late. A birthday only comes once a year, and we were truly let down. **Facilities:** The hotel feels very new overall. The shower had a handheld showerhead, which is very family-friendly, especially for those with young children (many hotels in Australia don't have these...). The bedding was very comfortable. Disposable toiletries, drinking water, and slippers were provided – a nice touch, as we usually bring our own since many Australian hotels don't offer them. **Cleanliness:** The room was spotless. The bathtub was clean enough for kids to bathe in, which gave us peace of mind. **Location:** The hotel's location is excellent, with easy access to dining and transportation. It's located next to a casino, so there's a lot of foot traffic. However, room access requires a key card, so we felt secure."

"Although the location is relatively biased, the surrounding facilities are very good, there are many large supermarkets, and the South Melbourne market, which opens at 3.5.6.7 every week, which is similar to the domestic vegetable market. I lived there for 10 days. Cleaner, suitable for longer stays"