Anonymous User
August 25, 2023
I came to Mohe and stayed at the Golden Horse Hotel for two nights. The experience was very poor.
First, I basically didn’t sleep well after staying for two nights. The strong sunlight from the Domo River entered the room at 5 o’clock in the morning, making it impossible to fall asleep. On the first morning, I thought I didn’t close the curtains. I thought that I must close the curtains when I go to bed at night. However, no matter how I pulled it at night, it didn't work. It turned out that the curtain was too small. It was around ten o'clock in the evening and I didn't want to go to the front desk to report it. I just wanted to endure it. I didn't expect to go to have breakfast in the morning and tell the front desk. The front desk said, "You are here." Why are you saying it now after two days? This left me speechless. It seems that next time I stay in a hotel, I have to respond no matter what happens in the middle of the night. Otherwise, I will suffer the consequences.
Second, the waiter opened the door and walked in without knocking before checking out, which was very embarrassing.
Third, at noon, I went to the Zhongjin Hall to order food. The waiter in the hall said that we did not provide a la carte. I said that I could have a bowl of noodles or dumplings anywhere, but the waiter said that was not possible because we were attending a wedding banquet and a conference banquet. Oh my god, you just ignore the hotel guests when you accept these business. I spent more than a thousand yuan to stay for two nights, and I was not even given the right to have lunch. The waiter even suggested that I go to the vegetable market to eat dumplings or noodles. What kind of hotel is this? I went to the front desk to report it, and the front desk said they would give me the results and reply. Until now, I am preparing to board the flight from Mohe, but I have not received any information! !
The Golden Horse Hotel can be said to be the most expensive hotel in Mohe. Is this how they treat guests? ? ?
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