Great design and concept of the hotel, terrible service. I checked into the hotel and made an order for a restaurant through your application, 50 minutes after placing the order, unable to stand the wait, I asked a question (via the application chat) should I wait for my order? and only after 40 minutes did someone answer me - that they would find out now, for a total of 90 minutes no one responded to my order. The coffee machine in the lounge area did not work the entire 2 days of our stay. Cleaning the room consisted only of taking out the trash; they didn’t even pick up a foot towel in the shower; I’m not talking about the unmade bed. The mattress on the bed leaves much to be desired and is definitely worse than in other Moscow hotels in the same price segment. The application was not stable, the connection with the number was constantly lost, after which I had to ask for a magnetic key.
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