I needed a place to relax for my birthday and Coldsprings did not disappoint. It is located in a relatively calm area, with a beautiful garden, away from the hustle and bustle of the city. It is not your regular large hotel, and I would therefore recommend this to anyone looking for some peace and quiet. The food was great and the ambience even greater. Joab, who received us upon entry, offered some commendable customer service from the beginning to the end of our stay. The only thing I can recommend is an improvement in terms of communication, and perhaps not being so rigid with checkout times. I wanted to leave at about 2pm, but that wasn't allowed "according to hotel policy" and no alternative had been offered to whoever booked the room for me. That was a bit disappointing. Email inquiries also take a while before being responded to.