Overall our stay was good. Nice clean up-to-date rooms and pleasant lobby area. Our friends who were with us unfortunately had to change rooms as it was raining heavily one of the days and water was coming and running down their wall. They did offer for them to change rooms which they took. It’s a good thing they had an extra room for them to move to, but still a hassle when you have to move all your unpacked things.
My two complaints are as follows: 1. The hotel locks the door to one of their entrances at night. That is fine, but it also happens to be the only handicapped accessible entryway. As someone who needed to use that entrance, it was a hassle and irritating to have someone with you run around to the other entrance and ask a staff person to unlock the door to let you in. Really? I suggest they do better on that front. If they need to lock a door then choose one that some people aren’t dependent on.
2. We signed a form at the beginning stating we wanted room cleaning anytime after 10 am. After our room wasn’t cleaned we inquired about it and a staff person told us we had to ask for every day to receive it. Perhaps do better explaining your process to guests.
Again, It was a fine place stay, but for the price, I think their are better options in Nola and the French Quarter.