108 Reviews
Hilton Garden Inn Phoenix North Happy Valley
Deer Valley Phoenix|1.3km from Paradox Distillery
I am highly allergic to cats and dogs. Yes, even hypo-allergenic dogs. I’m very cautious to always book at pet free hotels when traveling. This was a designated stay & play team hotel for my sons soccer tournament and we were booked for 4 days. Upon check in, I stepped on something crunchy as I entered our hotel room and discovered it was dry cat food. Our room looked clean but I discovered more cat food throughout our room in various places. I immediately asked the front desk attendant if we could be moved to a room that is designated as ‘pet free’ and was told, “there have been pets in all of our rooms. We can send someone down to vacuum again.” With it being a soccer tournament as well as Spring Training for baseball there was no availability to be moved to different hotel location or even a different hotel all together. Unfortunately, the additional vacuuming + spending as little time as possible in the room + sleeping fully covered in a long sleeved hooded top, long pants & socks did not delay my onset of severe allergic reactions. The first night I had difficulty breathing after the first hour, developed hives and rashes all over my body & my eyes were nearly swollen shut. I was miserable. There was no apology offered, no effort made to compensate me beyond the 5 minute additional vacuuming. Please be advised although they state on their website they are a ‘pet free’ hotel, THEY ARE NOT. They will essentially make NO effort to compensate you or accommodate you for falsely advertising themselves as a Pet Free hotel and don’t care if you’re sick and miserable.
Excellent
111 Reviews