Guest User
February 9, 2023
Worst check-in experience ever, woke me up from the cold at night. Check in at ten o'clock in the morning, and after a while, I told the front desk that it was too cold. The front desk told me how to get the air conditioner, and when I came back at night, I found it was 20 degrees. I thought it was okay, but woke up in the middle of the night. It was eleven o'clock in the morning and the temperature was sixteen degrees. If it was an ordinary hotel, I would bear it, but you are Atour, and I, a university teacher who has taught hotel management for ten years! From the moment I checked in, no one at the front desk, auntie, smiled the whole time!
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