Hotels near Olive & Marlowe, Pittsburgh

I need a lost and found email address in the hotel. When I found something missing, I called the hotel several times. A lady left her email address, but after sending it twice, there has been no reply. I hope they can provide an official email address. I want to try and see if I can find it.

The staff were all very friendly and knowledgeable. The continental breakfast was decent, but not great. The location is fantastic if you're in town for a ballgame. However, my room was at the very north end of the hotel near the highway and the road noises at night was pretty bad/loud due to the elevated roadway. The reason for my terrible rating on cleanliness is that when I turned down my sheets, I had black flecks of something all in my sheets, as well as a long dark hair under the top sheet I could see. Additionally, I had some sort of dead bug on my side table. It looked like potentially a bed bug, so I didn't get much sleep the only night I was there. I'd recommend this hotel to stay at with a few caveats of asking for a room on the south end of the hotel as well as checking your sheets as soon as you get into your room.

Great location, very close to the Pirates ball park. Staff was very nice and the hotel was clean. It is an updated hotel. Parking is $25 a day, would recommend using theirs since street parking had signs saying the street parking wasn't available on game days. The hotel is within walking distance to many places. Only downside is that I picked this hotel because it had a shuttle for things around Pittsburgh and the the shuttle wasn't running sure to COVID. But it was overall a great experience.

The environment is good, but the breakfast is not very good, I hope to be more tricks, the service staff is very good, next time if you come to Pittsburgh, I hope to stay at this hotel.

The hotel's American breakfast pattern is OK, because there are many people to eat, you can get the room. The front parking lot is free, and there is a coffee maker, refrigerator and microwave in the room. The room is big enough. The downside is that the air conditioner has a loud sound and the wind direction cannot be adjusted. Because it is too late to stay, I don't know if the hotel can solve this problem.

BUGS IN OUR ROOM NEXT TO OUR BED. Me and my gf got a room here to celebrate our anniversary we noticed right away the smell of room was unclean but i decided not to complain BIG MISTAKE we found two bugs in the room one that my gf described as a “ long black bug” that she found in the bathroom that scurried away under the carpet but I found a dead roach less than a foot from our bed and called the front desk immediately and said they would move us to another room so we had to move all our stuff in the middle of the night and they still refused to give us a refund then kept calling us the next day to get out of the room if you’re looking for a deal on a hotel in Pittsburg we some much nicer looking hotels on our way there that I’m sure are worth the upgrade

Hampton Inn Pittsburgh/Greentree I apologize in advance for the lengthy review but I needed to warn other people about this place, specially Hilton Members that time and time again bring business to the brand with our stays. If I could leave 0 star I would, this hotel left something to be desired. I really don't understand how they have 4 stars on Google, all I can think of is managment encouraging their employees, friends and families to write bogus reviews to raise their score. I really don't want to believe a Hilton brand would stoop so low but then again this hotel seem to be run by very rude and unprofessional people so I can't rule anything out. The property was old and outdated. Now I'm not super picky about things like that but when my room smells horrible and the ceiling in the bathroom on top of the tub is cracking and pieces of drywall are falling on me while showering, well that's when we have a problem. I understand a building being outdated but maintenance should never ever fall behind, especially in a Hilton brand. As a Hilton Diamond member that has stay with the brand everytime I travel domestically or internationally, this is not what I have come to expect from them. On top of that the staff was extremely unhelpful, rude and unwelcoming. They all seem like they did not want to be there and were all having the worst day according to their body language and behavior towards the guest. I was traveling with my partner and she's a god damn saint and didn't want to bother anyone or get anyone in trouble, she told me it was just a 3 nights stay and to just let it go, so I didn't say anything while we were there. Now the last drop came when we arrived home and I sat down,and went to check the receipt from the hotel(side note-I usually don't check my Hilton stay receipts till a couple days after check out, but this people did not inspired any confidence in me). I am glad I checked because there was a $267 cleaning fee attached. I immediately called the hotel but the agent said he didn't know what that cleaning fee meant so I had to call back the next day in the morning to speak with his manager Rebecca. I called the next day in the morning and asked to speak with Rebecca, they send me to her voice-mail, so I got tired of being thrown around like a god damn ball and decided to call the diamond desk. They contacted the hotel and put me through to talk to someone(this person was not the manager Rebecca, it was a front desk agent) The lady said the Cleaning Fee was for smoking. Now I was really pissed, I have ashtma and obviously do not smoke at all, and my partner does not smoke either, she doesn't even drink. I explained that it was not possible that we could have smoke in that room and asked what proved they had to make that statement and charge me a fee without even notifying me before leaving the hotel, all the lady said was that it smelled like someone smoked. I reiterated that it was not possible and she kept saying the same thing. A

I always start a review with the positives. I also don't like to be part of the problem but part of the solution and try to always offer helpful suggestions if I make a valid complaint. That said... The room at the Holiday Inn PIT Airport was PRETTY clean. I saw dark, long hairs on the bathroom floor (my hair is short and blonde,) and in the tub which led me to think the bathroom wasn't clean. However, the toilet and sink were seemingly wiped down and plenty of towels were accessible. The beds are comfy, the rooms are large, and we appreciate the outdoor pool in the warmer months. My husband and I stay here quite often, as many as 4 times a year or more, often with a multi-night stay, and we enjoy using the pool. The location for us is convenient to restaurants, shopping and the airport. Holiday Inn Pittsburgh Airport in general meets our needs. The breakfast is very good. Lots of a variety of hot foods and coffee. The waitstaff is always helpful in bringing out supplies, refilling coffee, hot food, a ”to go” bag if needed, etc. That all said, there is this very heavy set MEAN blonde lady with glasses that makes us cower and cringe each time we enter the hotel. We DON'T want to ask her for anything as she ALWAYS makes us feel like we are BOTHERING her. She seems to work the day shift, from early morning til 3 p.m. or so, as we have noticed and we try to make my requests and ask questions AFTER she is gone for the day. How ridiculous is this?!! Case in point: During one particular stay, I asked for more bars of soap for our room. I prefer bar soap. I shouldn't have to feel ”sheepish” about asking. They are mini and not full-sized bars of soap. We usually stay an average of 3 nights when we come to town and the hubs and i prefer bar soap to the bodywash and need more than one teensy bar for the two of us between the shower and sink for 3 days of usage. Get this one....She told us to use the bodywash in the containers on the shower wall and asked us if we had checked to see if the container of body wash was full!!!?? She seems to like to provoke an ARGUMENT! Then she preceded to tell us how she was instructed to hand out the minimum as in the case of the soap. I was thinking: ” Lady, please just open the drawer behind you and give us the dang soap!!” It's NOT a difficult request. I'm thinking: What happened to the old adage, ”The customer is always right?” The staff certainly should not ARGUE with the customer. A hotel front desk clerk works in the hospitality business and should provide the customer with ”hassle free” service. NOT! We don't ask for much. We don't ask for the room to be serviced with fresh towels, etc. during our usual 2 to 3 night stay. Was asking for mini bars of soap too difficult of a request? Today in our hotel room, I went to wash my hands after leftovers from an early lunch (around 11:00 a.m.,) to find that there was NO WATER. It had obviously been shut off. Why? We called the front desk to find out what happene

I made the reservation through *********** in July 2023 for August 5th to see P!nk in concert that evening. When we got there to check in, my reservation was not showing up in their system. I called *********** customer support and explained the problem ( while doing this, the GM of this location was also working behind the scenes to figure out what happened). They informed me they would need to call the location but prior to them calling I let Hilton’s GM know they were on the phone hoping this would make the process quicker (keep in mind we really needed to get access to our room so we can get ready for the concert that evening). The *********** customer support basically told the Hilton GM that I would need to pay for another room and wait to get refunded for the previous reservation that *********** failed to send to Hilton Garden Inn. I’m truly grateful that your GM went above and beyond to solve the reservation problem without charging me again. While he had to book me at the Moon Township location, he upgraded my room reservation and made sure I knew that I wouldn’t be responsible for this charge. GM’s and employees at both locations were exceptional and very understanding of the fact that I was operating under time constraints so I could get the the P!nk concert on time. If I’m ever in this area again, I will definitely stay at either locations and will definitely book it directly with the hotels and not a 3rd party site.

Booked this hotel to come visit my boyfriend working in town. Was hard to figure out where to go in but other than that everything was great! Location is right by everything! If he comes back for work I’ll definitely be staying again!