Hotel Grotta Palazzese

Terrible experience! Spend your money on another hotel ! £1000 plus per night - no breakfast - if you pay 50 euros each, dinner 300 euros each. This was a total waste of money ! Room noisy, close to the entrance, lots of footfall noise, our bed was next to the kitchen so heard early morning chit chat at 6am. No kettle, coffee machine, no plug next to the only mirror in the room so I couldn’t do my hair. It too 45 minutes to get a cold coffee from room service. Nice view of restaurant though …. Car parked several kilometres away, beach club scruffy and short staffed. It was like a holiday camp!!! Polignano a mare is beautiful and so much more to see and do! Sorry but a complete waste of money and very saddened to have to write this 🙁

This was an awful experience. We paid an astonishing amount each night for our 4 night stay. We had noise above and later found out that the adjacent noise to our room that we heard each morning was the staff kitchen entrance which commenced door banging at 7am on each day even on weekends. Camping is quieter and this was awful. We tried to move rooms after one night and whilst the hotel app showed availability for other rooms the staff had clearly dealt with these issues beforehand and lied. They said there was no availability as this room that we wanted to move to as it was next door to our noisy room had an electrical fault - which was clearly a lie. All in all probably the worst experience of a high priced hotel anywhere I have come across. Visitors to the adjoining restaurant also left hugely disappointed after paying €300 per head for a terrible meal. Oh and forgot to say no tea or coffee facility and 2 coffees on room service came after 30 minutes - they were cold - in a hotel of 6 rooms/suites. Don’t be conned by their private beach at their sister hotel. That is a 43 room hotel and the private beach is busier than a Spanish/Moroccan border in July..!! Avoid this place at all costs.

My advice: Avoid this overpriced tourist trap. If only I'd read the reviews first. It's a tourist trap in a lovely location. As soon as we sat down I regretted my decision to eat there. We were placed on a table in a set formation with no particular view. And when they said they don't permit one person to have a la carte and the other a set menu the alarm bells started ringing. Why impose that restriction on customers? Service was friendly enough but we felt like we were in a production line. Food is mediocre at best. Scallops were cold and overcooked. Sea bass was actually excellent in fairness. BUT they offered us three fixed price menus, and here's the the banger, they are 280-300 EUR each before drinks. We ended up paying, for the two of us, 700 Euros for a poor food experience. They are basically exploiting tourists. On the upside if all you want is fancy photos then you'll get them.

Wow, this hotel is truly spectacular! Our room was beautiful and comfortable with an amazing lookout on the water. The staff went above and beyond and the food was delicious. Pricy but was worth every penny. We came here for the experience and it did not disappoint. Loved every minute of our stay here.

Superb room and most helpful staff. From the dining to setting up excursions, I could not have asked for a better experience. Luxury 5 star hotel all the way! Thank you for a memorable experience!

The restaurant is undeniably beautiful, and the food is good, although the prices are extremely high. Unfortunately, the service was terrible. The waiters were consistently disrespectful and rude — they even refused when we politely asked to have a picture taken of us as a couple. It’s disappointing and frustrating to pay so much and receive such poor treatment. This is definitely not the place to go if you expect the minimum courtesy, like taking a photo or being treated with basic respect. That said, the food was fine and the setting itself is truly stunning.

worst hotel ever ! service is really bad and it is overrated. it doesnt worth what you paid for and also the owners are so visionless.