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5 star

Times Square Edition New York
4.5/585 Reviews

Times Square Edition New York

Times Square New York|5.31km from city center
The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They
New York Marriott Marquis
4.3/5180 Reviews

New York Marriott Marquis

Times Square New York|5.2km from city center
I booked into the Marriott for 3 days over New Year's Eve. Based on the hotel star rating and the price that I had to pay for that period of time, I was expecting a certain level of service standards. Unfortunately, what I found was that the housekeeping of the hotel seemed to be dysfunctional during that period. I requested at the front desk on New Year's Day at 1pm to have my room made up as we slept in late for the day since we were out late the night before. The front desk confirmed that they would get it sorted. However, when I got back in the evening, no housekeeping was done for my room. Additionally, the general cleanliness level of my hotel level was lacking on the day. At the general lift area, I saw some Cheerios cereal spilled by kids the night before. It was still there on New Year's day evening and not cleaned up. As for the dining options, the hotel mandated a $30 fee that we could convert into food spend. We decided to spend it on the Level 8 Broadway Lounge. We found the food quality inconsistent. On the first day, I ordered a decaf coffee. It was good and the quality was great. On a different day, the decaf coffee was watered down and really bad. I must however commend them for their good handling of the re-entry of guests back into the hotel after midnight. The queue moved fast and they provided water at the entrance to all returning hotel guests. Overall, I would not be booking the Marriott Marquis in New York ever again because of this experience. It was a real let down as the Marriott hotels that I had been to in other parts of the world had much higher standards.

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  • Which hotels in Putot-en-Auge provide high-quality breakfasts?

    Château de la Bribourdière- 8Min Cabourg provides high-quality breakfast. Start your day with delicious breakfast!

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    Whether you're traveling on business or for vacation, internet connection is an essential condition for travel. Château de la Bribourdière- 8Min Cabourg is a popular hotel with free Wi-Fi.

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Local Travel Info

Highest PriceTWD 12,869
Lowest PriceTWD 7,158
Number of Reviews4
Number of Hotels3
Average Price (Weekdays)TWD 9,234