Guest User
January 31, 2023
My husband booked accommodation at this property for my birthday way back in November. Per their policies stated on their website we followed up three weeks before our arrival to ensure everything was set. The night before we were set to leave my husband noticed that our dates had been changed. No email, no notification. He contacted them immediately. The answer: ‘Oh, there must have been a system glitch, we have a wedding at our property the next few days now, we can’t accommodate you.’. We have multiple emails and confirmations showing the exact dates we booked, and at no time received ANY type of cancellation or change notice. His property is no different than the major airlines lately, cancelling or changing as it suits hem with no notice. At some point I’m sure I might laugh about this, ironic that it’s our accommodation that’s pulled the switch and bait here and not the airlines. Ah well, will certainly give me a story to share broadly with friends and colleagues!