Ikala Quito Hotel

I stayed at this hotel for a total of 7 nights. The hotel's facilities, environment, and hygiene are good. Most of the staff are polite and will take the initiative to say hello. Some people are not very polite. The breakfast is quite rich. . The reason I chose this hotel is that it is located in an area with good security. But something terrible happened at 2 pm on February 1st. I called an Uber and was about to leave. When I was waiting for the online shuttle service in front of the hotel, a motorcycle wandered in front of the hotel. There were two people on the motorcycle. When it passed by me, it snatched my Samsung S23ultar mobile phone. After that, a student helped call the police. A nearby police car quickly arrived. After learning the truth, I chased the thief in the direction where he fled, and then two others came to the hotel, the policeman checked the surveillance video of the incident and left. From the time I checked in at the hotel until my phone was stolen, the hotel never reminded me to be vigilant about my phone at the hotel entrance, especially people riding motorcycles. If I had been informed in advance, this incident could have been avoided. I think the hotel is responsible for the mobile phone that was snatched by the gangsters at 2am at the hotel gate, however, the hotel's attitude was very cold, they only emphasized that what happened outside the hotel had nothing to do with the hotel and could only blame the police, I even called the police to emphasize that the hotel was not responsible for this matter. After this incident, not only did I lose a mobile phone, but my entire mood became worse, I felt helpless in the face of the hotel's indifferent attitude! Until I checked out of this hotel, its person in charge did not compensate me in any way, and even urged me to renew my stay and pay while waiting for the police to deal with the case, and then left the hotel without paying. I also tried to contact Ctrip to negotiate with the hotel, but that did not change the hotel's attitude. Later, Ctrip (complaining about the housekeeper Xiao Zhu) obtained compensation for me and refunded me one day's hotel fee, which was more than 500 RMB. I think Xiao Zhu has already done his best and I would like to thank them. The above is my personal experience of staying at this hotel for your reference.

This is a regular hotel. The mattress and pillows have improved my sleep quality. The restaurant is exquisite, the security factor is high, the breakfast is rich, and the service staff are very polite. I recommend this hotel 👍