Best Western Premier Richmond City Gateway

Except staff and food all other service was bad. Very bad carpets and bad odours. Beds and sheets were bad. Bathroom was accessible and had water spill out of bath. Door locks broken. We tried to book another hotel and didn’t get them as it was late night. Since it was non refundable we had to adjust.

The room is bright. The front desk clerk was very helpful. The surrounding is quiet.

Located conveniently near the highway and town.

Tub was dirty,bedding was wet and bathroom floor was aweful, toilet was not working properly

The rooms & bathroom were larger than some of the newer hotels. The rooms & bedding looked clean & smelled clean. The bed & pillows were comfortable. Having a small refrigerator & microwave was nice. The rooms looked like they were recently renovated. It was easy to get to and from I 95. The breakfast was above average. The only negative was the hotel restaurant. We wanted to eat there, it took 20 minutes for the waiter to take our order, while waiting we saw him outside talking to someone in a car & he only had one other table beside ours, so he wasn't busy. Then when we did order he just then informed us the fryer wasn't working. We ended up eating at McDonald's down the street.

The pool area was very clean and tidy, even though we were unable to use it. It was very quiet at night. The facility is at a great location. Very centralized and easy to go downtown . We had a very clean room. We would definitely stay again.