Hotel Palazzo Manfredi – Small Luxury Hotels of The World

Everything was wonderful. We really enjoyed our stay.

I stayed recently here with my family. I was a bit concerned by some of the negative reviews. However I do not understand at all where the negativity is coming from. We were exceptionally well taken care of. We stayed in the apartments which I was weary of but they upgraded us to a suite which was beautiful and so appreciated to have the wonderful space. My children loved it and we got the best sleep we’ve had since we started traveling 4 weeks prior. The service was impeccable and the breakfast on the terrace will last memories. We normally do not stay in this part of the city but we are glad we did as it was a very easy walk to many things esp the colosseum and wonderful local restaurants. We do travel to Rome a lot so we are able to compare from experience. It was a wonderful way to end our travels before heading back home.

A beautiful unique property across from Rome’s Colosseum. The view from our room was simply priceless. A dinner in their beautiful restaurant in the terrace is also a must! I also absolutely love the interface they use to book sightseeing trips and the availability of after hours tours and private experiences. Our visit to Villa Medici and our private tour of the Forum, Colosseum and the Vatican were memories we will cherish for years. The guides were absolutely amazing!

I really wanted to give this hotel five stars, but I can’t. The pluses are most of the staff are wonderful and the place has an amazing view. When we checked in, our rooms weren’t ready, but the staff seated us in the closed bar area and brought us nice drinks. When they realized from her passport that it was my daughter’s birthday, we were given a lovely tray of sweets! My room was suite 200, with a view of the Colosseum, from a floor to ceiling window! Amazing! There was a nice living room area, too. The included breakfast service was very good, also with a tremendous Colosseum view and excellent service. Here is why I don’t rate it 5 stars: My room was directly above the bar, which is noisy every night until 1:00 AM. Voices and music clearly heard every night. Room needs to be soundproofed. I complained about the noise at desk on two separate occasions, but I don’t think anything could be done. Breakfast room service is included; it’s a great perk. We needed an early breakfast one morning as we had an early Vatican tour. ( leaving at 7:45) Desk clerk assured me and early room service was no problem. Mine was delivered on time, but the rest of my group didn’t get theirs til 7:40. Upon coming in by himself one afternoon, a staff member rudely asked my grandson if he could help him, in a tone insinuating he didn’t belong there! (maybe because of his long hair?) Lastly, one would expect to be able to get a drink at the bar after returning from a hot day of site seeing. Not here! Bar doesn’t open til 6:00, and a reservation is necessary! It is evident the bar business attracts a lot of outside money for the hotel, and bar reservations fill up. This truly is a spectacular property, but if you go, avoid suite 200!

Great hotel, couldn’t give 5 *s as missed our evening meal booking off for our 15 year wedding anniversary. The managers did offer to rectify after we left for a meal in Rome but the moment was ruined. As a sorry they did pay for our car parking priced at £60. Which we appreciated. I did confirm the 8pm meal the night before we arrived by email and also when we checked in the following morning. All was confirmed but when 8pm came it wasn’t. Everything happens for a reason, we made the most of our last night in Rome. 🩷 The hotel is very beautiful and the staff made a fuss of us on arrival with fizz in the room and petals. Great location for all the sights not sure if I’d stay again. 🩷

The front desk team was charming and helpful from months ahead of our stay (helping with excursion and dining reservations) and during our stay. But, we were underinformed in some key ways. We were not aware that the Bar was not run by a third party (and the Bar manager who was unpleasant was not in the slightest bit interested in us being hotel residents). Also, when shown to our room, we were not given even a quick summary of how things worked and what information there was in the room to which we could turn for written help - for example, clearer (and more easily visible) instructions on using the safe, TV and even the location of the minibar. Room servicing by housekeeping was repeatedly sloppy with a changing variety of errors - none fatal but most were irritating - for example regarding towels, telephone location, supply of bottled water, care with our clothing (One should note that our friends experienced a series of far worse issues in their bedroom) Breakfasts were very good in Aroma and the view is stunning Overall, though it would not be correct to rate the hotel as excellent but with more forethought and better trained housekeeping staff it should not be too difficult to raise the performance level