Best Hotels in Saltney

The stay was on my way to Manchester airport. The heater in my first room was not working, but they moved me to another room All was OK with the 2nd room, until I went to use the shower. The head was not working, in as much as it was like using a tap. But overall a great place to stay. I would recommend it, despite the 2 minor issues.

Great Hotel, with lovely rooms ( I tad dated for some tastes). Service was first class, with a lovely meal in the brasserie eaten. Breakfast is high standard with good old table service, the brasserie is a lovely room for meals. Wife had a massage in the spa, which was one of the best she had had! Car park near Hotel, cases taken to room, staff very friendly and more than happy to help. Location right in the middle of Chester for close access to shops, Bars and restaurants Only Negative, Breakfast could have been hotter. And added service charges to bill automatically. Drinks are very expensive, but to be expected for a 5 start Hotel

What a great place to visit Chester from. We got in early to guarantee a good on-site parking place, and were then met by the most pleasant receptionist. The room (a Smart Studio) was delightful, spacious, clean and modern. The bathroom was excellent and we were very pleased to see and use the walk-in shower. The bed was very comfortable, too. The excellent location meant that we walked into the city centre within 5 minutes, but we were far enough away not to be disturbed by late night revellers from the pubs and clubs. Although we were initially concerned at hearing the hourly bell chimes from the racecourse, we needn't have worried, they end at 11pm. The 'quick grab' breakfast suited us fine, not being great fans of the 'full english' breakfast anyway. With so many good eating places within easy reach there was no need to use the excellent cooking facilities. Overall, we couldn't recommend it highly enough. Just what we wanted and at a great price.

the service apartment is clean. It is close to the city centre. The rooms are big and comfortable. The kitchen is nice. I am sure that I will book this hotel again and highly recommend to my friends.

We parked in the Grosvenor shopping centre (£10 for 24hrs) walked through the mall to the hotel. Modern, fresh design reception and nicely decorated bar and restaurant. Quick check in, clean room, comfortable beds. Waitress Lelde was spot on and gave excellent service. Limited menu with our Secret Escape deal but adequate for the price we paid. Room a little hot/stuffy as we couldn't open the window, but it did have AC we could have probably played around with. Breakfast had a hot buffet and a selection of cereal and bagels, bread and pastries. Small little containers of over night oats and fresh cut fruit containers were really nice. Drinks machines dispenses the usual latte etc or another had fresh juices. I didn't see any decafe options though. Hotel was spot on, although Chester high street has gone down hill. Lots of boarded up shops. The shops remaining are jewellery shops, cafes or a few clothes shop. Shame there lacks the independent original shops that tourist love to look around for something different. Would recommend if we had to visit the city again and I'm quite a fussy traveller!

When we arrived at the Grosvenor palm court for our Sunday carvery they had messed up our timings on our booking so our table wasn’t ready for us. We had booked for 7pm however they had us down for 7:30pm and the women who greeted us(I think she was the manager) made us feel as though it was our fault, so we showed our email saying it was 7pm when she then eventually apologised. She said to sit on the sofas nearby whilst they tried to sort something out, and she said they would come and take a drinks order, however no one came to take our order and we were sat waiting. Eventually they found a table for us near the carvery which was fine, but a bit out of the atmosphere. When seated, no one came over to us to take a drinks order for a long time or to order any food. When our drinks order was taken and finally arrived, the waiter spilt a whole pint of beer over one of our guests, soaking the chair and his shirt. The waiter was very apologetic and thanked us for making a joke of the situation and promised to take the drinks off the bill. We then had to ask what to do about the roast, and whether to go and help ourselves etc. or to wait for a plate to come to us as no one explained this to us. The food was nice, perhaps the veg a bit cold but overall it was a lovely meal. During this time the service was shocking, no one asked us for anymore drinks, no one asked if we were happy with the meal, no one asked if we wanted the bill etc. when we went up to pay the bill there were no drinks taken off it. We questioned whether to raise this or not but we did. This was where we were told by our waiter that the manager didn’t “see the situation in the same light” and didn’t think it was worthy of any drinks being removed despite a drink being poured all over one of us. Then, when raised with the manager (we think) she was so rude, she came over saying how would they know to take any money off the bill, despite this being a different comment to previously. And she then said “what do you want removing” and “I don’t know what you want us to do” and “I’m not removing everything because only 1 of ten of you got a drink spilt on them!” This was so embarrassing as people around us listened in, and was extremely rude of a manager especially. Overall what they took off didn’t even cover the service charge which we later noticed they had the cheek to keep on the bill!

I came to visit family in Chester and chose this hotel as it was close to the train station and a nice walk into Chester. I love the modern look of this hotel, the under bed auto light was brilliant for night time bath room trip no need to turn on the lights. The black out curtains do there job really well I almost over slept, the staff were very helpful when i asked them for help. i will stay here again next time i visit the family

If on occasion you visit Wales and for some reason you go to Wrexham; One of the best hotels you can find is perhaps the Rossett Hall. The staff is wonderful, very friendly and always attentive to your needs. They have an attached restaurant that you will surely like. I 100% recommend that you make your reservation including the Breakfast service, because it is wonderful! As for its location, it is essential that you take a taxi from the central station and buses, because, although you can take a bus to get there, the journey is very long since the bus makes too many stops. Without a doubt, if you are a traveler who appreciates silence and tranquility, this hotel is undoubtedly for you!

The hotel location was amazing, 2 minutes walk from the station, about 5 minutes to the city.Every other day we requested to have our room cleaned but all they did was change the towels and filled up the coffee bar. Never cleaned the bathroom or changed the beddings. The room was located on the 3th floor where was not lift from the 2nd floor. We had to deal with the cigarette smells coming from the room next to ours. Kept on complaining about but no changes. The breakfast and dinner was good, staff was very friendly and always welcoming you with a smile.

My husband & I stayed at this hotel in Chester on 6-7th Sept. We were originally supposed to stay 4th-6th but due to car problems at home, we'd had to phone on the morning of each of the first 2 days to cancel the first 2 nights. We finally arrived on the afternoon of 6th for what was supposed to be the last night of our original booking. Check-in was friendly & efficient, & even though we'd arrived earlier than the official check-in time, we were immediately checked in with no problems. Even better, when paying we were most pleasantly surprised to find that hadn't been charged for the previous 2 nights that we'd had to cancel....no quibble, no arguments, no question! (I'd naturally assumed that we'd lost that money, which was a couple of 100 quid, especially as we'd only cancelled the morning of the same day we were supposed to arrive, ie less than 24hrs notice!). So we decided to stay an extra night with the saved £££. Our room was nicely decorated, clean, tea & coffee facilities, comfy bed etc. When we left to go exploring, Reception rang my mobile to say there had unfortunately been a mix up with the room, & someone else had actually already reserved & checked into it before us (the Receptionist that had checked him in was a trainee, & had forgotten!). Many apologies on their part, & asked if we minded changing rooms....no problem I said, sh*t happens. Anyway, they moved our belongings for us & informed us that as compensation, we would be upgraded to a suite! Well! It was lovely (Room 220), had a separate sitting room with TV & sofa, bedroom had a mahoosive bed (which was so so comfy), bathrobes & slippers provided, TV also in bedroom, Elemis toiletries. V tastefully decorated, & at the back of the hotel so no street noise. The building itself was apparently built as a hotel sometime in the 1600s so is very old & quaint, it's a beautiful building. The staff are excellent, nothing was too much trouble. Breakfast let it down slightly (tho the staff worked very hard & again, were polite & nothing was too much trouble), but there were items missing from the full English (namely beans & black pud), & the continential option was a little limited (eg only orange juice offered, eg no apple or cranberry, no milk options, limited cereals, no jams). You also have to reserve your breakfast time the night before. It's also worth noting that this hotel doesn't do evening meals, though there is a bar & I believe they do do afternoon teas. Tho this is not a problem as there are many restaurants close by. Water fountains are available in the corridors, & a jug provided in your room for you to fill up...much better than plastic bottles of water, it's a great idea. Special shout out to Stephie on Reception, she is a credit to the hotel...helpful, friendly, efficient & professsional with every interaction, she really made a difference to our whole stay. Hotel is a stone's throw from the famous Chester clock, & it couldn't be more central, ver