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Hilton Palacio del Rio
4.2/5111 Reviews

Hilton Palacio del Rio

San Antonio City Center San Antonio|0.3km from Dinosaur Quest
At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.

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Explore Guest Reviews of Hotels in San Antonio

Searching for hotels near Dinosaur Quest? Compare room rates and reviews to find your ideal stay.
SpringHill Suites San Antonio Alamo Plaza/Convention Center
4.3/5105 Reviews
San Antonio City Center
First off, the Marriott website describing this hotel as ”Newly Renovated,” which was why I booked here, but this is not true. The rooms are terribly outdated - worn and dirty carpet, the bed was super saggy and uncomfortable, and the TV was really small and looked like old tech. Bathroom was also sub-standard - I found a pubic hair in the wash cloth - gross! They only offer valet ($30). I got in at midnight, left my rental with the valet and came back at 6am to get my car - I was on my way to my daughter's BMT Graduation ceremony at Lackland. When I got into my car, it wreaked with marijana smoke, like someone was having a grand ol time on the midnight shift. I was appalled and extremely worried as I was about to go onto a military base! Who knows what paraphanilia was dropped in there. I also was concerned because after a couple of days, the smell was still present and I am not supposed to smoke in the rental! I brought it to the attention of the valet manager but his response was really lame - he gave me an ”oops” face. I was expecting something with a little more professionalism. No one checked in with me the rest of my stay to apologize or anything. I had to make a deal about it when I checked out - hence this review. The rest of the nights I opted to park my car in a lot next to the Fire Museum across the street ($25). Location wise this hotel is on the outskirts of Downtown. You'll need to walk about 10 min to get to the start of River Walk. I really wish I did not stay here. The crappy room and the marijuana incident (and the hotels lack of concern) - it really dampened my stay in San Antonio and on the occasion. I will never recommend this hotel to anyone!
Fairfield Inn & Suites San Antonio Alamo Plaza/Convention Center
4.2/5101 Reviews
San Antonio City Center
Hotel location is very good, although the room is a little small, but value for money, including breakfast, the price is also very good, like breakfast with fresh apples and bananas, hot tea coffee during the day, small daisy tea at night, can Said to be very intimate. The hot water is very strong, the bed is very comfortable, I was worried that it would be a tide before, and the result is not, sleep well! Overall, the waiters are very polite and enthusiastic
Best Western Plus Sunset Suites-Riverwalk
4.5/5101 Reviews
San Antonio City Center
Great experience. Very stylish and good location near St Paul Square restaurants. The staff was very polite and attentive. Everything is brand new and they have a bar and coffee shop inside. Rooms were well appointed and very comfortable.
The Westin Riverwalk, San Antonio
4.3/5102 Reviews
San Antonio City Center
My wife and I just visited San Antonio for the first time with our one year old. We have traveled a lot over the years but traveling with a little one has been very difficult. Having excellent customer service in the restaurant of the Westin has made our life so much easier. Madi has provided one of the best experiences we’ve ever had at any hotel/restaurant. We plan on returning in the coming years and we hope that Madi is still here providing the excellent customer service we have experienced for the last week of our stay. I’ve also included a photo of how happy our son as been to interact with her!
Hotel Contessa - Suites on the Riverwalk
4.4/5100 Reviews
San Antonio City Center
The comparison of the decisions made by multiple stores is very worthwhile! The rooms are large and clean, and the price is high. There is a restaurant on the ground floor of the hotel, and you can walk directly to the river walk out of the hotel. The downside is that wifi is too slow
Hilton Palacio del Rio
4.2/5111 Reviews
San Antonio City Center
At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.

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