Oakwood Apartments Sanya

Oakwood Apartments Sanya Reviews

Oakwood Apartments Sanya

No.118 Huixin Road, Sanya, ChinaView Hotel Details
Oakwood Apartments Sanya
Oakwood Apartments SanyaOakwood Apartments SanyaOakwood Apartments Sanya
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Oakwood Apartments Sanya Guest Reviews

4.7/5
Amazing
2059 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(2059)
Positive reviews(1983)
Reviews with photos/video(523)
Near shopping area(245)
Friendly front desk staff(229)
Convenient for shopping(180)
Delicious breakfast(153)
Great swimming pool(48)
Nice sea view(47)
Negative reviews(76)
Leane Wong
Superior Garden-view Family Room
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on Apr 24, 2024
Great hotel. Overall is good. The room is clean and spacious. The toilet is also very clean. My parents also enjoyed the stay with this hotel. The Hotel's staff are also very nice and friendly, especially Hannah, who assists me with a lot of things before arrive the hotel. Thanks for Hannah. We will love to book again for our next visit to Sanya.
Response from Property: Dear Guest, Thank you for choosing to stay with us at Oakwood Apartments Sanya. We appreciate very much your positive comments about the room is clean and spacious and warm service . Your motivating comments will be further accelerating us to improve on our services. Thank you again and look forward to welcoming you back home at Oakwood Apartments in the near future. Best regards.
Fox-L
Deluxe Sea-view Double Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Staying at the Oakwood Hotel in Sanya was one of the highlights of my trip. From the moment I stepped into the hotel, I was captivated by its modern and elegant design. The warmth and professionalism of the staff made me feel truly welcome, with every detail reflecting their commitment to guest experience. The comfort of the room exceeded my expectations, not only with its advanced facilities and expansive view but also with the natural beauty of the island that it embraced. I especially appreciated the hotel's attention to detail, whether it was the thoroughness of the cleaning or the completeness of the leisure facilities, all of which made my stay exceptionally comfortable. Here, I enjoyed true relaxation and tranquility. For travelers seeking a high-quality accommodation experience, I highly recommend the Oakwood Hotel in Sanya. Thanks to the hard work and warm service of all the hotel staff, you made my trip to Sanya even more memorable!
Response from Property: Dear Guest, Thank you for choosing to stay with us at Oakwood Apartments Sanya. We appreciate very much your positive comments about modern and elegant design,warm service and advanced facilities . Your motivating comments will be further accelerating us to improve on our services. Thank you again and look forward to welcoming you back home at Oakwood Apartments in the near future. Best regards.
Guest User
Deluxe Family Suite - 1-Room, Sea-View
Stayed in Dec 2023
Family
56 review
2.7/5
Posted on Dec 30, 2023
Good size service apartment. Check in was quick and efficient. Located across from Sanya Night Market was not that great. The night market was boring and lots of repeated stores selling the same stuff. Worst was the noise from the night market could be heard even when we were on the 22nd floor!! The highest floor of the apartment building. Nothing nearby. Lucky we had hired a car with driver to bring us around Sanya.
Response from Property: Dear Guest, Thank you for choosing to stay with us at Oakwood Apartments Sanya. We appreciate very much your positive comments about the front desk service and good size service apartment. Your motivating comments will be further accelerating us to improve on our services. Thank you again and look forward to welcoming you back home at Oakwood Apartments in the near future. Best regards.
Maxiaoli
Superior Garden-view Queen Room
Stayed in Dec 2023
Solo travelers
21 review
5.0/5
Outstanding
Posted on Dec 12, 2023
My favorite hotel in Sanya for winter season. Swimming pool with warm water. Comfortable rooms and just the best rain shower in the world
Response from Property: Dear Guest, Thank you for choosing to stay with us at Oakwood Apartments Sanya. We appreciate very much your positive comments about the Swimming pool and Comfortable rooms . Your motivating comments will be further accelerating us to improve on our services. Thank you againa and look forward to welcoming you back home at Oakwood Apartments Sanya in the near future. Best regards.
Steven
Superior Garden-view Queen Room
Stayed in Dec 2023
Family
2 review
4.0/5
Very Good
Posted on Dec 5, 2023
1. TV remote controllers are with flat batteries. Have not been used for sometime and housekeeping is not aware. 2. Door ledge dropped off on our first day of stay. Housekeeping didn’t even notice this though it is left at the kitchen table. 3. Breakfast is so so, can do much better with more varieties. 4. The guest services officer who checked in us was great, with patience and warmth. 5. Location is good; opposite the night market and near to the beach. Ok
Response from Property: Dear Guest, Thank you for choosing to stay with us at Oakwood Apartments Sanya. We appreciate very much your positive comments about the guest services officer and Location . Thank you also for your feedback about the breakfast and housekeeping. Your motivating comments will be further accelerating us to improve on our services. Thank you againa and look forward to welcoming you back home at Oakwood Apartments Sanya in the near future. Best regards.
Guest User
2 Bedroom Ocean View
Stayed in Apr 2023
Family
1 review
4.2/5
Very Good
Posted on Apr 10, 2023
Hotel location is good and just opposite night market which sells seafood and barbecue food. Hotel front desk Dora service was good as she make effort to call taxi service for us as current China system is slightly unfriendly for oversea tourists for public transport services or having tourist prepaid phone cards for internet usage
Response from Property: Dear Guest, thank you very much for choosing to stay with us at Oakwood Apartments Sanya. We appreciated very much your positive comments about the hotel location, facilities and overall service, which will be motivating us to keep up with the inspiring services. We are looking forward to welcoming you back in the near future.
Mr Kiyomov
Superior Suite - 1-Room, Sea-View
Stayed in Oct 2023
Family
41 review
4.2/5
Very Good
Posted on Oct 6, 2023
It’s a good hotel, staff is good and ready to help anytime if needed. However amenities are a bit awkward, such as swimming pool is open for everyone, anyone from street can come and enjoy there. Also breakfast is very limited, we didn’t have breakfast even though we booked for it, and didn’t enjoy the swimming pool.
Response from Property: Dear Guest, Thank you for choosing to stay with us at Oakwood Apartments Sanya. We appreciate very much your positive comments about the hotel and staff. swimming pool is free for guests only and is not allowed to be used by outsiders. Thank you also for your feedback about the breakfast. Your motivating comments will be further accelerating us to improve on our services. Thank you againa and look forward to welcoming you back home at Oakwood Apartments in the near future. Best regards.
Guest User
Superior Garden-view Queen Room
Stayed in Sep 2023
Couples
9 review
4.2/5
Very Good
Posted on Sep 13, 2023
nice stay overall. they impose a cleaning charge of 30 RMB for the basic room. only issue we had them imposing the charge despite having cleaned and washed everything ourselves
Response from Property: Dear Guest, thank you very much for choosing to stay at Oakwood Apartments Sanya. regarding the CNY30 cleaning fee you mentioned, We are deeply sorry for this and sincerely hope that you can contact us, we would like to personally apologize and refund the fee. We sincerely look forward to seeing you again, and we would like to show our apologies by offering you a free upgrade for your next stay. Thank you again and look forward to welcoming you back home at Oakwood Apartments Sanya in the near future.
Guest User
Superior Garden-view Family Room
Stayed in Apr 2024
Other
4 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Steven was very helpful
Response from Property: Dear Guest, Thank you for choosing to stay with us at Oakwood Apartments Sanya. We appreciate very much your positive comments about warm service . Your motivating comments will be further accelerating us to improve on our services. Thank you again and look forward to welcoming you back home at Oakwood Apartments in the near future. Best regards.
RalphLeCat
Superior Garden-view Family Room
Stayed in Aug 2022
Family
2 review
4.7/5
Amazing
Posted on Aug 5, 2022
Oakwood was an amazing place to relax in between fancy resort. The apartment was very clean and well kept. Second floor cafe had great food for breakfast, lunch and dinner. There are many shops around so we could choose eat in or at the cafe O. Most of the staff there understood English and very helpful. The ocean was walking distance and the night market was right across the apartment! We will definitely recommend to everyone who are looking for a simple place to stay with kitchen. We were able to get the laundry done while our kids swam for few hours on the same floor. It was all in all satisfied!
Response from Property: Dear guests, please accept our sincere greetings from Oakwood Apar**ents Sanya! Thank you very much for giving Oakwood such a great affirmation. The hotel is located in the core of Tianya District, Sanya City, near the Huandao high-speed railway station and the largest local supermarket - Wanghao Supermarket, with convenient transportation and life; it is only 1.5 kilometers away from Sanya Bay, 10 minutes The famous Seaside Scenic Drive can be reached by car. The "Yiheng Theme Night Market" snack city directly opposite the hotel, you can experience the local food culture. As the first international brand hotel apar**ent in Sanya, we are committed to creating a comfortable, safe and fashionable living environment. Your praise is our greatest encouragement. We will continue to strive to do better. Welcome to visit next time.
Guest User
2 Bedroom Ocean View
Stayed in Jan 2023
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2023
Booked a 2 bedroom flat for the family, very nice and well equipped, well maintained and clean, with a great view of the ocean! The staff are exceptionally friendly and service minded. Had a really great stay and would without a doubt choose Oakwood again on a next visit.
Response from Property: Dear Guest, thank you very much for choosing to stay at Oakwood Apartments Sanya and appreciate your positive comment about the apartment facilities, cleanliness, great ocean and overall services. Your positive comment will be motivating us to improve on operational excellence and make your future stay more enjoyable. We look forward to welcoming you back home at Oakwood Apartments Sanya in the near future. Wish you a great year of Rabbit. Yours sincerely, Kevin Tao | Residence Manager
Guest User
Superior Garden-view Family Room
Stayed in Jul 2022
Family
7 review
4.2/5
Very Good
Posted on Aug 2, 2022
Amazing shower! Better than some showers even in nice hotels in America. The service was nice and they did have English speaking staff. Close to the night market and the balcony was nice. Only drawback is we found a nail in the sheets. So cleanliness is something they could work on. Overall a lovely place and would book again.
Response from Property: Hello dear guests. Thank you for choosing to stay at Oakwood Apar**ents Sanya! It is a great honor to bring you a pleasant journey experience. We are very encouraged that the hotel can receive your affirmation in many ways. As a member of Oakwood Hotel, we uphold the great vision of the group and are committed to providing every guest with a warm and sincere hospitality, so that every guest who arrives can feel our sincere welcome and attention. . We do everything by heart, and every detail is hope that you can feel the warmth of coming home during the journey, and hope that every little detail can make you feel our intentions, thank you for your affirmation to us, this is undoubtedly It is the best encouragement for us! welcome next time! I wish you a happy life, happiness and health!
Nicole
Superior Suite - 1-Room, Garden-View
Stayed in Dec 2022
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jan 29, 2023
Location was fine and the breakfast was decent. Would definitely stay again.
Response from Property: Dear Guest, thank you very much for choosing to stay at Oakwood Apartments Sanya and appreciate your positive comment about the hotel location, products and services. Your positive comment will be motivating us to improve on operational excellence and make your future stay more enjoyable. We look forward to welcoming you back home at Oakwood Apartments Sanya in the near future. Wish you a great year of Rabbit. Yours sincerely, Kevin Tao | Residence Manager
Joe0412
Superior Garden-view Queen Room
Stayed in Jan 2022
Friends
50 review
4.2/5
Very Good
Posted on Jan 23, 2022
Overall a very good stay.   I loved the balcony and the view.  Check in & out very fast and efficient. Very comfortable bed, excellent shower.  Clean and comfortable room.  It is a serviced apartment so it had a kitchen and fridge etc Somethings missing from the room such as no slippers and no coffee which I would expect from a hotel with this rating and room wasn't cleaned until 2pm each day when I would have preferred morning Laundrette, and 24h gym.  Pool wasn't very good and too many kids. Breakfast had enough variety BUT was the same every day so became a little boring and a lack of fruit options. Breakfast coffee was dreadful Location around 1KM from Sanya Bay, night market outside, on a highway so easy to get bus and taxi.  Around 20 mins to the airport.  No real complaints and I was happy enough 三亚奥克伍德雅居酒店  is the didi address
Response from Property: Dear guests, thank you for choosing to stay in Sanya Oakwood Apartment! Your recognition is the driving force for us. The hotel is located on Huixin Road, Sanya Bay, only 12 kilometers away from the airport, 3.5 kilometers away from the train station and 1.5 kilometers away from Sanya Bay. The Aoku Creative Restaurant on the second floor of the hotel is mainly engaged in blended dishes to satisfy various tastes of guests. In order to make every passenger have a better experience here in Xiao 'ao, the kitchen, kitchenware, oven, capsule coffee machine, bread maker and refrigerator with free fire are carefully prepared in each room, as well as household appliances such as the heated swimming pool on the third floor, gym, free washing machine+dryer, etc., which are beyond your imagination and waiting for you to experience them one by one. Traveling and living comfortably is the expectation of every traveler, and it is also the goal we always strive for. Thank you again for your kindness and wish you all the best!
Bobayhy74
Superior Garden-view Queen Room
Stayed in Feb 2022
Business travelers
18 review
5.0/5
Outstanding
Posted on Mar 2, 2022
Very refreshing apartment hotel located at a city center. I will be back.
Response from Property: Hello dear guests. Thank you for choosing to stay at Oakwood Apar**ents Sanya! It is a great honor to bring you a pleasant journey experience. We are very encouraged that the hotel can receive your affirmation in many ways. As a member of Oakwood Hotel, we uphold the great vision of the group and are committed to providing every guest with a warm and sincere hospitality, so that every guest who arrives can feel our sincere welcome and attention. . We do everything by heart, and every detail is hope that you can feel the warmth of coming home during the journey, and hope that every little detail can make you feel our intentions, thank you for your affirmation to us, this is undoubtedly It is the best encouragement for us! welcome next time! I wish you a happy life, happiness and health!