Okura Garden Hotel Shanghai

The environment is beautiful and clean, and I was very satisfied with my stay. I'll definitely be back. The swimming pool was spotless, and the staff were very friendly and quick to resolve any issues! It's definitely worth staying here!

This hotel is located in a very 'Shanghai' central area, surrounded by old villas, malls, boutiques, and bars. It's perfect for a slow-paced vacation. Overall, I'm satisfied with this hotel. Even though it's an older property, the service and cleanliness are up to par. I'll definitely come back next time. In short, my girlfriend and I had a very comfortable stay. The hotel pool isn't big, but it's sufficient.

The environment is comfortable, and the location is excellent. The Japanese restaurant serves delicious food. The surrounding streets are perfect for a Citywalk, and shopping at the mall is also very convenient. The hotel has its own garden and parking lot.

As a native Shanghainese who's been working abroad for a long time, I always stay at the Garden Hotel when I return to Shanghai. The service is warm and attentive, and the guests are always distinguished. Okura Group's management is simply exquisite. The location is the best, surrounded by a plethora of fantastic restaurants. Within walking distance, you'll find Lao Xing Xian, Yun He Noodle House, Wu You Xian, Yongfu, and Dadong... you could try a different place every day for a month and still not run out of options. In the evenings, I love to walk to the Cathay Cinema for a movie, or head to Xiangyang Park to watch the square dancers under the plane trees – endless fun!

Service: Before checking in, I read many reviews complaining about the check-in staff. I definitely experienced it myself. All the staff avoided eye contact; it was hard to find someone to help with check-in, and everyone seemed busy. There was a young man near the elevator entrance who suggested not standing there. He would just lower his head and walk away when he saw guests; I don't know what purpose it served to have someone standing there. The bellhop at the luggage storage was enthusiastic, but I suggest increasing the refrigerated storage space and training staff. They shouldn't advise guests to carry their refrigerated items with them when checking out, especially on such hot days; it's better to leave them in the air-conditioned hotel. The staff at the entrance who helped with luggage and opened car doors were polite, and their service was appreciated. Some of the hosts at the breakfast restaurant were very warm and friendly. Others were not, and some were only friendly towards Japanese guests. The chefs at the cooking stations were all excellent, and the food was delicious. Facilities: Older hotels always have shortcomings in their hardware. As soon as I exited the elevator on the guest floor, I smelled dust, and there was a musty smell in the room. The shower equipment was old and difficult to use, the washbasin was quite low, and the small magnifying mirror for makeup/removing makeup was broken; either you had to hold it up very high to see your face, or it would fall down and still not work. This can't be changed in the short term, so it needs renovation. During renovations, I suggest not installing mirrors facing the bed again. I slept very poorly at night. Cleanliness: The cleanliness was much better than I expected. There was no dust in the nooks and crannies, which was a pleasant surprise. Noise: The room was very close to the elevator, but surprisingly, there was not much noise, which was acceptable. However, there was a regular rumbling sound, which I suspect was the subway passing by; it was very noticeable. The sound disappeared after the subway stopped at night and reappeared in the morning. Overall, it was not a very pleasant experience, but I've tried it. I won't choose this hotel again.

The ambiance here is truly fantastic! The French aesthetic from back in the day is undeniably superb, absolutely no doubt about it! Especially the Rose Café on the east side of the lobby – it's perfect for taking Instagram-worthy photos. The mattress and pillows are very comfortable, and the sheets, duvet covers, and pillowcases are clean and tidy, which really helps with sleep. However, the in-room facilities definitely show their age, with a distinct Japanese style reminiscent of the 80s and 90s. What surprised me was this: I knew the hotel was built with Japanese investment back then (primarily from Nomura Securities Group and Okura Hotels & Resorts), which is evident from its Japanese name “大倉花園酒店上海” and English name “Okura Garden Hotel Shanghai.” But I had no idea the Japanese background ran so deep. The hotel is still managed by Okura Hotels & Resorts, Japan. For instance, the staff speak fluent Japanese, there's a Japanese restaurant on-site, and they even offer Japanese breakfast. I even encountered Japanese management staff in the restaurant… it honestly felt quite complex…

Excellent, very good! [The original review contains a lot of repetitive or nonsensical text, which is omitted for clarity. It seems the user was very satisfied.]

The Garden Hotel is absolutely beautiful, with a large garden, a fountain, and a stunning spiral staircase. It's a new building constructed on the former site of the French Club, giving it a real sense of history. The breakfast is very Japanese-style, and the service is good. The only issue is that check-in was incredibly slow. I went at 11 AM and the room wasn't ready. Then, when I went back at 3 PM to check in, it took about 40-50 minutes of queuing, which was quite a long wait. This is definitely something they could improve.

Nestled on the bustling Huaihai Road, Garden Hotel offers a slice of old Shanghai's French romance. This century-old building, with its sprawling gardens, is a hidden gem amidst the urban buzz. As sunlight dances across the vintage corridors and you stroll through the garden lawns, time seems to slow down. My friends from Beijing, who stayed here with their child, were absolutely delighted. The expansive garden is perfect for little ones to explore, offering a tranquil and peaceful environment. The hotel masterfully blends European charm with Japanese attentiveness. Every brick and tile tells a story, making it a uniquely elegant spot in Shanghai, and perfectly suited for family getaways.