Stayed here for a couples Valentine's getaway. The staff were amazing, truly attentive and professional! The staff at both the main desk and in the restaurant were exemplary. We booked a package that included an afternoon tea, a dining voucher and breakfast. The afternoon tea was delightful and presented very well, the dinner was of average quality but the staff made the visit worthwhile. Breakfast featured a wide range of both Western and Chinese choices, so there was something for everyone.
Our main reason for staying was to access the spa facilities, but we were disappointed that the jacuzzis in both the male and female changing areas were not working, and were rebranded as 'cold pools' which was very unfortunate- there was no all-gender jacuzzi as far as we could tell, which was also disappointing in itself. The sauna rooms in both changing areas were turned off, and we had to ask a member of staff to turn on the heat for us. Since the hotel is spa/wellness based, the only option being a standard swimming pool was a huge downside! We had booked this hotel for the spa facilities, and wouldn't recommend this to anyone looking for good facilities unless you are maybe looking to book one of the expensive massage packages. The hotel itself is lovely with well maintained rooms and fantastic staff, but the spa element was a letdown.