Regent Hotels in Shanghai

The Crowne Plaza Shanghai on Jinan Road is a true gem in the heart of this vibrant city. From the elegant lobby to the well-appointed rooms, every detail exudes comfort and sophistication. The hotel's central location makes it convenient for both business and leisure travelers. **Highlights:** - **Luxurious Rooms:** The plush bedding, modern amenities, and stunning views create a serene retreat. - **Culinary Delights:** The diverse dining options cater to all tastes, from local delicacies to international cuisine. - **Exceptional Service:** Vivi, a standout staff member, goes above and beyond to ensure guests' satisfaction. **Rating: 5/5** – Highly recommended for an exquisite Shanghai experience! 🌟

Our stay at the Radisson Blu was so disappointing that we both made notes but have waited to post the review so that some of the frustration could subside. We’ve stayed at the Radisson multiple times as it’s been our hotel of choice for business and pleasure for many (15+) years. This stay was specifically for business. Upon check-in we were told that our room had no window, even for almost 900 CNY that we paid on Trip. And that payment was only a guarantee. Fine. So, we agreed to pay an additional 100 CNY to have a window. Then, we were also told that we needed to pay (WeChat) 1500 CNY and that would include the cost of the room rate and the deposit. No sincere explanation or apology by the person at the check-in counter, just a lot of uncomfortable laughing and “pay now, pay now.” We felt like we were being cheated even though this was normal policy. To be fair, the room given had an amazing view. We were very satisfied and had begun to think the worst was behind us. We ordered room service that included wonton (dumplings) soup, a classic Caesar salad, and a margherita pizza. The wonton soup was great, but the margherita pizza was barely passable, and the classic Caesar salad was an abomination. Hands down, it was the worst Caesar salad we had ever had. Tiny bacon bits, smelly yellow oil, and old lettuce. We ate two bites and quickly placed it outside in the hallway where it sat until 10:00am the next day. Note: you can only order premium (expensive) bottled water and we were told that they couldn’t give us any more “regular” bottled water even if we said we’d pay for it. At night, the staff at the fitness center acted as if we were disturbing them when we asked basic questions. A total lack of hospitality that should be on display at a 5-star hotel. We really began to dislike our experience at this point because it became quite evident that nobody really cared. To again be fair, however, the male staff who was on duty in the next morning, was sincere and polite. A welcoming contrast from the evening before. But then at brunch, the three young men who were running the egg and omelet station were horribly loud and rude. Like everything was a big joke to them – and it got to the point where we just walked away even after we had tried to order. After brunch, probably the biggest disappointment was that we found out that the Business Center was closed. We had scheduled an important meeting at the hotel and needed to print and prepare some items. We were told that we could only print if we emailed the documents to a hotel email. This was not going to happen so we created a little fuss and a polite manager suddenly appeared and handled everything. That was nice. But the damage was done. After this situation, we made the decision that this would be our last time staying at the Radisson. Lastly, after more than 24 hours, the guarantee was only refunded after we called and spoke to a customer service representative at Trip who was very helpful.

Located at the central, walking distance to the mall and The Bund. Breakfast is good with international variety to choose. The hotel room facilities are a bit old, our phone is not able to call out, but the room is clean with good view. If can upgrade the WI-FI network speed, it will be prefect.

Check-in wasn’t a good experience, but the hotel was okay after that. When I first checked-in, the room key cards I was given didn’t work, which was frustrating as the room was one of the furthest from reception. This meant I had to go all the way back for new keys after a long day. I just wanted to relax! Then the second room I was given didn’t match the photos on Trip.com, in particular it didn’t have a real window, looking over the dining area rather than outside. But when finally settled into the third room, the stay was okay. It was supposedly an upgrade, but it only looked like the room I had booked. The location is the big plus: right on Nanjing Road Pedestrian Street which leads to the Bund, both iconic locations that are great to visit. I didn’t have the breakfast as there were no spare seats, so I went to a nearby McDonald’s instead. The hotel needs to enlarge its dining area.

Located near busy shopping street at Huaihai Road and is 5 mins walk to the mrt. Hotel is beautiful but is a bit run down. The pillows provided is too thick and puffy that caused us to have sore neck and headache the next day.. In the end we need to ask for thinner pillows. Concierge service is good but we think they could be improved by providing more tourist information or places of interest when approached.

I recently stayed at Pullman Shanghai and I must say, the service was truly exceptional.Specifically, the front desk staff deserves a special mention.Moses and his team , in particular, went above and beyond to assist me. They were incredibly friendly, professional, and extremely helpful. Their knowledge and expertise made my stay so much smoother and more enjoyable.From the moment I checked in, I felt welcomed and well taken care of. The entire staff was attentive to my needs and always went the extra mile to ensure my comfort.The level of service at this hotel is truly outstanding. Everyone was dedicated to providing the best possible experience for the guests. I would like to extend my sincere gratitude to Moses and the entire team at Pullman for their outstanding service. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay with exceptional service.

Had a small hiccup in our room but that was rectified quickly. Overall great location, room was great, service was great. Would choose Conrad on our next trip again!

A clean hotel with very generous space in the room—I was upgraded for free which was a nice touch. The Rosemary toiletries, huge shower and tub, Nespresso machine, and free mini bar were all appreciated. The view (I was on the 9th floor) wasn’t the best but overall the room was excellent. I would definitely stay there again!