2-Star Hotels in Shelbyville

I've never had such a poor experience with a hotel until I experienced this one.  I showed up to this property on April 1st after booking weeks in advance to be told I couldn't stay there because my reservation had been canceled.  Canceled by who is still the pending question that I never received an answer for. I get to the hotel to check in & the ”hotel manager” initially tells me that she doesn't see a reservation for me.  I stated that I booked through hotels.com & showed her the confirmation/itinerary email.  She then goes back to her computer to say that my reservation was canceled on March 30th, but couldn't tell me who & why the reservation was canceled.  She was short & rude in telling me that the hotel was now fully booked & then directed me to call hotels.com. When I called,  they also confirmed that my reservation was not canceled & called the hotel directly to get feedback on what may be going on.  The whole time my family & I are standing in the lobby of the hotel with no accommodations, room,  nothing. She then tells the rep well the room was canceled & we're booked now so there's nothing she can do.  We later figured out that the hotel overbooked & mysteriously, my reservation was ”canceled”. No warning or confirmation of the cancelation. Not sure how or why that happened,  but I will never recommend anyone stay at this hotel. Find another one. Your money should be spent where it's appreciated. If an establishment inconveniences you,  they should at least have the common courtesy to be nice & apologetic regardless of the situation. Jenny ”the manager” was no help & I will be posting reviews on every site where this hotel is listed. 

Still quite like

Located directly across from the Tennessee Walking Horse National Celebration Grounds and only 14 miles from Lynchburg, Tennessee, which is home of the Jack Daniels Distillery, the Best Western Celebration Inn Suites is an exceptional Shelbyville hotel that offers everything visitors need for an unforgettable stay and is the only AAA and CAA-rated hotel in the county.In addition to friendly customer service and comfortable accommodations, the Best Western Celebration Inn Suites also offers an exceptional location near or just a short drive away from exciting area attractions, including the Jack Daniels Distillery, Middle Tennessee State University, Webb School Fall Craft Show Sale, RC® Cola Festival, Moon Pie® Festival, the Tennessee Walking Horse National Celebration Grounds, popular shopping and dining and more.Inside this exceptional Shelbyville, TN hotel, guests will find thoughtful touches and all the comforts of home inside each newly renovated guestroom, each of which comes complete with pillow top mattresses, 32-inch flat screen LCD TVs, a microwave and refrigerator. Other amenities at the Best Western Celebration Inn Suites also include free high-speed Internet access, complimentary breakfast daily, a heated indoor pool and on-site fitness center. Harley-Davidson guests and pets are also welcome at this Shelbyville hotel.Guests staying at the Best Western Celebration Inn Suites on business will also appreciate this Shelbyville hotels close proximity to area businesses - including Tyson®, National Pen, Calsonic Kensai and Jostens®.Ready for an unforgettable Shelbyville, Tennessee hotel experience? Book a stay online and save with the Best Western Celebration Inn Suites. We look forward to welcoming you here. Enjoy your stay.