Xana·Lite Hotelle (Shenzhen Nanshan Xili chaguang subway station store)

The environment is good and satisfactory, especially the laundry room, the washing machine is very clean and tidy, not bad

Very close to Chaguang subway station, the room is spacious and comfortable, the little brother and sister at the front desk are also very nice👍👍👍 There are all kinds of food, drink and entertainment nearby, and I will come again next time

Environment service is very good staff is very friendly

The front desk is on the second floor. It is a little inconvenient to carry a lot of luggage. The overall tone of the room is dark, and if the lighting is not good, the room will appear depressed. Hotel facilities are relatively old. The room has a musty smell. Service in general.

The room is still relatively economical, but the service really keeps up! The air conditioner was broken, I responded to the front desk, but I didn't respond the day before, so I stayed up all night and finally got a room for me! The room smells too heavy! Very unpleasant experience, the key is to lose my supplies and still not admit it! ! ! ! It's a no-brainer to ask! Will not live in the future!

🔔Service: The staff are all beautiful young ladies, and the voice is very gentle, making people feel like they are home 🚗 Transportation: very convenient, the subway entrance is right behind 🧹Hygiene: very clean, no odor, full of natural fragrance 🍃Environment: The kind that shines

I stayed late, the air conditioner in the hotel room was broken, and I didn't say it in advance, and there was no room to change. After tossing until 2-3 o'clock in the evening, the children were crying. Want the waiter to give a fan, the waiter is extremely reluctant, the hotel does not have a parking lot, you need to pay extra, and the distance is not close. Stayed up all night, and checked out the next day, saying that the lobby manager would handle the after-sales service, and then just perfunctory, no one contacted us to give reasonable compensation.

🚗 Transportation: Landing at Shenzhen Airport. During the epidemic, all passengers need on-site nucleic acid. You should pay attention to the landing policy. 🚗 Transportation: The airport called an online car-hailing service. This time, it was a headache. For the first car, the driver could not be contacted after receiving the order, and the customer service could not be contacted. The second car asked: Do you want to be reimbursed? The implication is to cancel the order and change it to offline. Payment, this kind of driver has no contract spirit at all. Offline payment still has various potential risks. The third car said that it could not enter the parking lot and needed to walk three or four hundred meters. I exploded on the spot, and then called the fourth special car. . After stumbling and stumbling, I finally came to the hotel. When I got to the downstairs, I was left alone, and I chose a brand hotel specially, thinking about standardization and guarantee in all aspects. This is what I'm thinking about...more explosive 1. Unexpectedly, such a brand-name hotel has no elevator, carrying 19 kg of luggage 🧳 all the way up to the second floor, there is a guide desk downstairs, but there is no staff, I don’t know how they chose the location? 2. The whole hotel has the feeling of a resettlement room. The fire diagram is shown in Figure 2. There are many darkrooms in the room. The hotel uses the design of the last picture, leaving a closed aisle in the middle and adding a light source. Feel like there is sunshine? It's good, it's good, the embarrassing thing is the poor sound insulation, you know. 3. In the first room, there are paper towels on the floor after entering the door, the hygiene is not cleaned up, the stains on the walls are serious, and the maintenance is not done well, and the network is very poor. Figure 6-11, using videos, web pages, games, respectively I changed 4 mobile phones, a tablet, and a computer for testing. The staff said that there was no way to solve it. Because of work, I needed to work online. Really... 😢The second room, moved to the next room, the room smelled very bad, just after 0:00 in the morning, dragging the luggage, the result is that there is still a problem with the wifi, and it is impossible to connect. In all kinds of unpleasant and dissatisfied situations, at least the service attitude of the staff Yes, but the management level of the hotel is really average, very...... 🙂 Is that so? continue to change? Said it had been tested and the network was good, so I continued to drag my luggage to change rooms, and said I was given a window with a much bigger room. I asked, what I need is a room that can solve the network problem, no Bigger, with windows. I stayed for two nights, before 8 o'clock, I went out and came back at night, I don't care if your room is better, I just sleep, that's all. As far as the internet is concerned, it took me more than 40 minutes to change rooms. I had to get up at 7:00 in the morning. I would never stay in this brand of hotel again. 😀 Come back at night, you are really not surprised at all, the network is as bad as always, how bad? You can understand that it is not connected. Called the staff again to test, the same can not be connected. He also said that he came to repair the network today, but what happened? ? Once you have cultivated a loneliness, it is really good to be lonely and lonely. If you have no expectations, you will not be disappointed. The management of this hotel is really bad enough! ! ! ! 😀 After tossing and changing rooms last night, I apologized to the guests the next day. As a professional manager and management of such a large group hotel chain, right? You don't have to face it, you can always write an apology card. No matter how bad it is, you can always send three or five pieces of fruit, right? At least have an attitude, right? The above is my attitude, the hotel should not contact me, return to my check-in experience, look forward to understanding, etc., delete bad reviews, etc., whether it is the platform or the hotel, if you contact me, I will definitely complain to the end! If you choose a hotel to stay in, you can choose more and see more, this hotel may not be your best choice.