Hotels near Avista Utilities, Spokane

We had reservations made through the hotel's website, but when we got there to check in at 3:30, we were told that our room wasn't ready. The staff member took my ID and credit card, looked me up, and then literally started yelling at me that there wasn't a room ready yet because they had been full the night before and were understaffed and unable to clean all the rooms in a timely manner. We did not understand why she was yelling at us, but when we asked when they would have a room for us she told us very angrily to come back in an hour. We returned at 5pm (check-in is supposed to be at 3) and had a very similar experience with a different staff member, who also got very belligerent with us and denied us a room after we stood in line and watched several others get their rooms. It was after 6pm when they finally gave us a room, and only because we did the online precheck in the hopes that it would secure us the next open room. It's unclear why the staff wouldn't do that for us (we had asked at 5:00 and got yelled at more), or at least explain to us that we needed to do online check-in if we wanted to get a room before 8pm that night. They were incredibly rude to us multiple times and treated us like we'd done something wrong even though it was absolutely their fault. We feel pretty strongly that if you can't staff your hotel it's probable that you are not paying your staff enough to attract workers. And either way, if you can't clean all your rooms, DON'T RENT THEM OUT. This problem should be the HOTEL”S problem, not the guests'. And no matter what, your staff should be trained to be apologetic when they can't do their job, not belligerent. Worst hotel experience I've ever had. After all that, the rooms were nothing special and the hotel was very noisy and difficult to sleep in because you hear every little footstep above you or door open and close in the hall.

Our stay was very good. The personnel manning the front desk appeared immediately when someone approached. The breakfast meal was good and plentiful. We both like the sausage and cheese sandwich especially. The facilities were very clean and everything was in good repair. All the staff were congenial.

My experience was good not great in that it will not be a memorable experience and I will most likely try a different hotel/inn next time. Which I am really surprised about because of the fact that I have been at a coue of 3 star hotels in spokane that were way more and the doubletree is supposed to be a 4 star. The best part was the breakfast very tasty. The room was clean enough but out dated there were a few cheap upgrades not what I would have expected from a 4 star hotel.

It is worth affirming that their air conditioner is very well done. It is wrapped with marble and wooden boards. It is very convenient to blow clothes or something, and you will not worry about getting the air conditioner wet and causing damage. There is a Starbucks downstairs, but it is not open at night. It opens at 5:30 in the morning. It is very convenient for me who needs a cup of coffee in the morning

The hotel is nice, but the most unsatisfactory thing is that I booked these two rooms on Ctrip.com, and the hotel actually charged an additional booking fee of more than 20 yuan for each room. This is the first time I have encountered this when booking a hotel online. With this calculation, booking this hotel on Ctrip.com is more expensive than booking on the spot, and you need to pay in advance, and it is not refundable.

I am writing to express my deep disappointment and frustration with our recent stay at The Historic Davenport Hotel from Friday, September 20, to Sunday, September 22, Linen and Housekeeping Issues Upon turning in for the night, we noticed obvious yellow stains on the sheets of my mom's bed. Further investigation revealed that neither of the beds had their linens changed from the previous guests. This was evident as we could clearly see signs that someone had been in the beds before us. I immediately called to report this issue and was assured that housekeeping would come to change the beds. However, after waiting for two hours, no one arrived. At around 8 PM, I had to go to the front desk to request clean bedding so I could change the sheets myself, as housekeeping never showed up. The next day, we called for housekeeping to bring more towels, take away the dirty linens, and provide other necessary supplies. Despite waiting all day, we had to call the front desk again to complain because the housekeepers left the floor without attending to our room. Misleading Room Amenities Your website states that rooms are equipped with fridges, but this was not the case in our room. This misinformation added to our inconvenience. Pet Facilities We paid a $50 pet fee, expecting adequate facilities for our pet. However, the only area provided for pets was a small 9x9 square of green across the street, which was shared by pets from two hotels. This area was not only disgusting but also dangerous, as it was amidst a region with homeless individuals and drug *******. It was very scary to have to take our pet out in such conditions. We strongly suggest providing a more suitable and safe area, such as a pee pad with fake grass in the garage. Air Conditioning Throughout our entire stay, the room temperature was around 75 degrees, as there was no functioning air conditioning. This made our stay even more uncomfortable. Overall Experience I brought my mom for a special treat, but we felt completely ignored and neglected by the hotel staff. The only positive aspect of our stay was the amazing experience at the Davenport Spa, which soothed our frustration with the hotel's treatment. Given the high standards we expected from The Historic Davenport Hotel, our experience was profoundly disappointing. We hope that you will take these issues seriously and implement necessary changes to ensure future guests do not face similar problems. Thank you for your attention to this matter.

Pretty good for the price ! Same price as soon worse quality ones around the area

Very clean hotel. Comfortable bed and all things we needed in the bathroom were there. Also very handy that there was a fridge and a microwave in the room! We needed to be close to the airport. Quiet environment.

Pleasant room condition and spacious space are ideal for family travel. It was a place. In particular, it was good that the space was large enough to not interfere with movement even if the family's 4 personal suitcases and various luggage were spread out.