The Village at Steamboat

We booked this property because the reviews were decent, it had a kitchen, and was across from the tennis center where we were taking a camp. The booking was for a studio and it turned out to be in "Building 1" which is the only building on the property which does not have AC. It was a _very_ hot August, and the studio only had one window -- so no cross breeze -- and the window absolutely soaked in all of the sun during the hottest part of the day. So when we checked in it was like an oven. (Yes I should have been more careful about booking -- there was no AC amenity listed -- but honestly I didn't expect to need an AC in the Colorado mountains, and wouldn't have needed it in most properties). There was a Vornado fan in the unit, but efforts to get a box fan to put in the window resulted in 2 nonworking fans before we could secure a working one. It was very stressful and we hardly slept the first night due to the heat. We mostly solved the heat problem ourselves by buy buying a $5 windshield reflector from Walmart and putting in the window behind the shade to block the sun in the afternoon. Once I tried to beat the heat by working upstairs from reception, where there are computers etc, but it's also a game room and unsupervised children were pretty much throwing pool balls across the table. Also be aware that there are different ways for different guests (time share vs. regular bookings? Not sure.) to get on wifi -- the one we were supposed to use was paid and quite expensive. The bed was a Murphy bed -- which is fine but the mattress is exceedingly soft. The unit still had sufficient room to move around with the bed down. Our other big complaint is the front desk staff. They ranged from very helpful to hanging up on us. At one point when pointing out out how hot it was and that they still hadn't managed to get us a working box fan, and we said that we were going to leave a bad review and were told to "go ahead." We were also told frankly that the "owners" were holding out on installing ACs in this building, which was the oldest in the complex. Our impression is that this is time share that is partly managed by Wyndham, but where the owners still have the control. My opinion has gone down of Wyndham for agreeing to manage such a property and I will be wary of them in the future. Positives: The maintenance people who brought the fans were prompt and seemed to be really trying. The kitchen was well supplied, and no complaints about the bathroom or cleanliness. Conclusions: If you must book this property be careful and ensure you know what you are getting . Avoid Building 1 -- I think you'd have to call and find out which building you are booking for- -and be ready for minimal front desk support if things go wrong.

Booked a 2 bedroom unit almost a year ago. When we arrived they couldn't find our reservation. Then, we were told we were in the worst building in the complex. With temps in the 90's NO A/C in our unit. Also note, 2 bedroom is really a 1 bedroom and and OPEN loft!

We had a great stay at the resort. We had everything that we needed. Staff were friendly any time that we came into contact with them. The room was in great condition and was comfortable! Our only issue was that the dryer didnt work great. Very happy with our week! If you get a chance, stop at Stonewall for drinks and food. Everything we had there was excellent! And it's close to the resort.

Building 1 beware. Unfortunately if you are in a wheelchair there was no way to enter the facility because you had to go up 8 stairs to enter any room on the ground floor. Building 1 is not owned by Worldmark, but VI. If you are booking through interval make sure to book and ADA room

Be aware that building 1 has NO elevator OR air conditioning and it was HOT. We were on the 3rd floor-40 outside steps. The unit was outdated, dirty and very disappointing. Looked like maintenance hadn't been done in a long time. Unit had doorbell-didn't work as well as the garbage disposal was not working. Bathroom very small and the deck was very dirty as well as the outside stairs. There was a Vornado fan that was VERY laden with dust/dirt. Paint all worn off stairway landings and hadn't been swept, etc. Very disappointing stay. It was close to a lot of things to do as well as good restaurants.