3-Star Hotels in Sura

- We actually top up money for room with Jacuzzi. There is another room type that they did not showed in the options, which is Premium (with Jacuzzi). Staff said their room used to have Jacuzzi but most of them malfunctioned, hence now the room with functioned Jacuzzi called Premium room type. But when we used the Jacuzzi, got centipede came out😭😶 - We want to order room services for our dinner, no one answer the call, no reply on Whatapps, hence we decided to walk to their restaurant and order at the counter but the staff told us the kitchen was closed for that evening without any notice. Their front desk staff & restaurant waiter not even know about that before we went to order (because upon our order they went to the kitchen to check with the pic) - The breakfast served cold. - The receptionist not responsive on the phone, we tried to call few times but no one answered. End up we need to go to the reception and wait for them to show up. - In overall, I could concluded that the hotel has a good ambitious, but the management need to pay more attention on the room facilities, hotel facilities and the services. - I am expecting a 3-Stars staying experiences however I don't think this stay worth it.

Mayang Sari Resort Dungun is perfectly located for both business and leisure guests in Dungun. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. Daily housekeeping, convenience store, taxi service, luggage storage, Wi-Fi in public areas are just some of the facilities on offer. Designed for comfort, selected guestrooms offer television LCD/plasma screen, clothes rack, linens, mirror, towels to ensure a restful night. Enjoy the hotel's recreational facilities, including golf course (within 3 km), garden, before retiring to your room for a well-deserved rest. No matter what your reasons are for visiting Dungun, Mayang Sari Resort Dungun will make you feel instantly at home.

We check in the hotel, found a track bottom and dental paste tube left in the toilet. The room is properly done. Immediate response once complaint is lodged. The running water stop at peak times few times in the morning, reason owing to the water pressure. Location is strategic facing the beach. Check the amenities available before travelling.

I booked the wrong date. But you can't change it through apps. So I called the hotel a few minutes later after I booked wrongly. However, the hotel said they had to also change the date on the apps. Can't get around this problem. Thank you trip.com.