Guest User
October 3, 2024
1. There were many local cars parked at the entrance of the lobby. We had to park for ten minutes to check in, but the security guard wouldn't let us. They also seized our car keys. After entering the lobby, I heard the sound of our vehicle's alarm. When I came out, I saw the security guard playing with my car keys. There were so many cars at the door and he only took the key of my car. The security guard only had my car key and no other keys. . There was a local car parked at the main entrance of the lobby from 17:00 when I checked in, and it was still there at 21:00 when I returned to the hotel in the evening. Su M…7
2. When I checked in, I wanted to change from a twin bed to a king bed, but I was told that only executive suites were available for a surcharge of 800 yuan. On-site Ctrip and another platform checked that there were rooms with double beds, but the front desk insisted that there were no rooms.
3. There was sticky oil stains under the loose-leaf book on the desk in the room, which stained my computer.
4. The hard bed board provided in the room is said to be 1.8m in size, but it is actually three 0.6m boards merged. The actual sleeping position is 0.6m. If you turn over more than 0.6m, you will hit the raised wooden board next to it and wake up.
5. Resolutely give only one room card and not take out the electricity card. The guests next to me also complained about this during breakfast. The waiter politely said that there is no way. You can leave the room card in the room and go back and knock on the door.
6. For the paid mineral water, biscuits, etc. provided by the hotel, which are placed on the TV cabinet, a 300 yuan deposit is charged. There is no waiter to carry the luggage and confirm the goods after checking in. How to determine that the goods are consumed by the guest and not left by the hotel?
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