Hotels in Tumon, Tamuning

While there are a few positives with this hotel, I do think there are many negatives (below) that need to be addressed. We ended up checking out early and moving to a different hotel that met more of our expectations. Positives -Location -Fun slide, pools are nice (plus baby pool) and kids water park (although very cold) -Free life jacket and baby float rentals -Friendly staff, welcome drink -The ohana grill had really good food and service! Negatives -Rooms are extremely dated and need major renovations. Bathroom had mold, cracks, very run down. It felt gross and unclean. The room quality didn’t remotely match what you’d expect for the price/night. We upgraded to an ocean view and there was no usable patio or chair. -There is a nice outdoor deck that’s smoking and in order to get to the pool and beach, you have to walk through it, so there ends up being a lot of unpleasant smoke inhalation. It seemed like they were catering more to smokers and we were never able to get away from it if we wanted to sit on the deck. Other hotels have a very separate smoking deck so guests do not need to walk in it if they don’t want to. -Music was way too loud in pool area, lobby and restaurants. -Breakfast buffet was below average. While the selection was good, quality was poor. -Beach chairs require a fee, other hotels don’t charge for use of beach chairs.

AWESOME NEWLY RENOVATED BOUTIQUE HOTEL IN TUMON! Stayed at Hotel Tano for about a month, and the hotel was the perfect property for us while on remote work/vacation on Guam visiting family and friends over our kids summer break. The hotel had just completed their renovation and conversion to a newly renovated boutique hotel. We loved the modern design and concept of the property and of the Premier Suite we had stayed in. We also loved the view of Tumon Bay and It’s sunset from our suite. The property is also centrally located on Tumon, where we made the daily walk to Fujita beach which was about a 5 minute walk and the main Tumon shopping ***** which was about a 10 minute walk. Staff were superb, as others mentioned on here. They welcomed us with the Hafa Adai spirit, they were attentive to our family’s needs during our stay, and at times a couple steps ahead in insuring we had a great stay. They sure made us feel like family. These individuals includes (Brandon, Robinson, Sam, Rey, Oz, Misty, Josh, Jay, Mark, Sheryl, and Jamie) A couple specific individuals that made our stay extra special, were Oz and Misty. Oz Lobby Host, consistently greeted us as we departed the hotel to kick-off our day and welcomed us back in the evening as we returned back to the hotel from our fun filled day. Oz would also check in on us to insure we were having a great stay. Misty our room attendant, was consistent in servicing our room, and would consistently check in to see if we needed any additional room amenities during our stay. It was refreshing to come back from our day to a clean room. My kids also loved the care that Misty had put towards their stuff animals. Overall an AWESOME stay, and we are looking forward to staying again and will be recommending Hotel Tano to our stateside friends & family who are in search for a hotel on Guam.

It's an older hotel in Guam, and overall it's okay. The hotel lobby is open, which makes it hot. There are relatively few swimming pools in the hotel compared to similar-priced hotels nearby. In addition, the toilet in the room is really too old, and it's basically seven Eighties style.

I’ve stayed here several times already. This time around was great as well as they accommodated my request for a high floor. There are some gripes with our room though. There was a nasty sticky red residue on the floor between our twin beds under the security safe tabletop overlooked by too service. Also our AC for our room was freezing and the room was hot. The TV remote was also dead. I tried calling reception via the room phone but could not reach. I had to call via my cell phone to reach them. They were able to have a tech come in and change the batteries. I also informed him at the time of the AC. He restarted the AC but to no avail after some time. They were able to relocate us to a room a few doors down. The new room was much better and up to expectations of what I’ve had the past few visits. This time however, we did not get the usual free 2 bottles of water in either room. Not sure if it is no longer included but something to think about on the next visit. Upon check out, one staff at the reception tried to charge me once more when I had already paid via Trip.com. She was also asking me why rent fee was cheaper than normal and I had to inform her about the trip.com reward discounts I had used. She was corrected by another staff and I was good to go after they refunded my security deposit. Overall, another pleasant experience but not without some gripes here and there. The pricing for the room and the service from staff and tech was very well worth it. Will definitely stay again. Hopefully a better experience next time.

Clean rooms, friendly staff, good location, and great access to the beach and infinity pool. The food in their restaurants are pretty good. They have a shop that sells some souvenirs, beach/swimming essentials, some snacks and beverages, etc. which is convenient. If you want to work out they have a small gym on the lobby floor. They also have a good amount of washing machines and dryers for use. Each floor is provided as well with an ice machine and microwave near the elevators. However, I did have some minor issues with my room specifically. Sometimes the lights would flicker and there were problems with the water dispenser. I could also hear the chair and furniture of the room above me moving a lot which was bothersome especially at night and early in the morning. These weren't present during my previous stays here, so maybe it was just bad timing on my end. But I think more thorough room maintenance checks would be helpful just to make sure everything is in order. Overall, I think the pros still heavily outweigh the cons. I always enjoy my stay in Guam Reef and will gladly come back! Their service and amenities are great and the location is perfect since it's walking distance from multiple shopping centres, convenience stores, and restaurants. This is still my go-to hotel in Guam and have recommended it to multiple friends.

The only negative I have is that some aspects of this hotel are dated/in need of repair, but nothing too bad. OK, maybe a second negative was the nightly live music in the lobby that my co-workers could hear from their rooms on lower floors. The inside of the hotel is open all the way to the top (21 floors). The music was not an issue for me, but I was on the 20th floor. Now for the positive…. The proximity to town is great - you can walk to shopping and dining. The beach was excellent and right on the calm bay. There’s a water sports equipment rental place on the beach right by the hotel pool. You can get pretty much anything you’d need, other than motorized equipment. I rented a paddle board and enjoyed paddling around the bay for a couple of hours and would highly recommend it. There are chairs and umbrellas in the beach. There is also a large, resort style pool with bar. The drinks were good and affordable. While there could stand to be some updating of the pool area (maybe cement patch work and painting), they seemed to be working on it because the second, smaller pool and hot tub were under renovation. It seemed to me that a lot of places in Guam are just now starting to come back from the impact of COVID (low tourist numbers so limited staffing and repairs/updates to properties and restaurants). The Westin Club Lounge was great - good food, wine and beer, plus it’s on the top floor with excellent views to the south and west. The breakfast buffet had a lot of quality options. The gym was a little small for the size of the resort, but it worked. Bonus - plenty of garage parking. The staff was friendly and helpful across the entire resort. I’d absolutely stay here again!!

Great place to stay! Welcoming & beyond accommodating staff. Good location, clean and comfortable. Manager, Annabelle was a wealth of information. Gave me cooler & beach towels to use. I will be back!

This property's location is prime! You are minutes from the beach, shops and restaurants. The hotel is a bit old but well maintained. Rooms are clean and comfortable. Minor issues are attended to very quickly. The staff and Room Manager is very attentive to your needs. The grounds around the hotel is very well maintained and clean. The pool and jacuzzi is great and kid friendly. They have a small gift shop that is open 24 hours. I highly recommend Garden Villa to those seeking either short term or long term stays.

All the staff were kind. I liked the room because it was clean. Especially, I was a Korean employee when I checked out I was wearing a name tag called Min I gave my child chocolate as a gift. Thank you!

The couple stayed in the holiday suite for 2 nights from the beginning of the year. I knew the hotel was aging, but the room was large, but the lights in the room were only a stand ２ and it was dark. I entered the hotel after check-in was 3 o'clock, but I was waiting for it to end because I had not finished cleaning yet. The next day, no matter how many times I came back from the outside, the room cleaning did not come, and I came after 7 o'clock in the evening, and I refused because I had already relaxed after dinner. I have stayed in various countries and hotels so far, but it was the first time that it was so late. The location of the hotel is good but a little disappointing.