Ibis Saint-Omer Centre

The issue is that the Ibis website lists this hotel as wheelchair accessible - it is NOT! The main entrance has several steps with step-free access around the back, through the car park, then through a narrow passage to reach the front desk. The problem lies with the lift to reach any of the upper floors. It is TOO SMALL to accommodate a basic wheelchair with occupant. Advice: contact Monsieur et Madame, who are friendly and helpful, if you have accesibility needs. The room was very quiet for such a central hotel but it was, as other reviewers have mentioned, very small and this did impact on the general level of comfort. However, the room and environs were very clean and a restful night was had. Parking spaces are limited and may be difficult with a larger vehicle. Onsite Charlie's Corner is convenient for an evening meal, good value for money and well presented.

This hotel has the best Ibis restaurant in France , great Chef team, in my opinion. Friendly staff. Great location for WW2 Eperlecques Blockhouse and La Coupole Rocket Factory Museum visits. Nearby Arques Glass outlet centre and amazing River Aa Valley, CTVA tourist railway ( check running days ).

I’ve stopped at the hotel many times but it appears that the staff are more concerned in attracting passing customers rather than dealing with the customers of the hotel. When making requests of the staff they were extremely rude and appeared more happy serving the customers from outside the hotel. The room was small and clean however the bed was extremely uncomfortable and the shower was a mere trickle. There is no air conditioning so the only way to keep the room cool was to open the window this being in the main road was not entirely satisfactory . The breakfast selection was average, the coffee facilities were very poor and the selection of breakfast items were greatly reduced from our last visit. We will not be staying here again and are very disappointed.

This hotel is in a good, central location, above a pleasant restaurant/bar. When you arrive by car, be aware that on Saturday morning there is a market in town, which makes it difficult to reach the hotel. Parking in the courtyard costs 9 euro per night. The rooms are small, even for an Ibis, but the bed is very comfortable, the window opens and it is clean. Recommended

We had a wonderful stay, room small but comfy bed and perfectly adequate with everything we needed, would have liked a kettle, but not the end of the world, only one disabled parking space, which wasn’t available for our stay, but enough parking available. The hotel is perfectly situated for visiting the town,

We checked into this hotel by a friendly receptionist, who told us the restaurant was open from 7-10pm. The room was very cramped and warm but clean. We had a drink at the bar and wandered into the empty restaurant, it being Sunday evening we assumed it would remain quiet. A waitress placed a tub of popcorn on our table and left. A little while later she returned and asked us if we had a reservation, to which we replied no, we didn't know we needed to make one. The waitress looked very angry and marched off. When she passed by again I asked her if she was busy, I've never had such an angry response, she glared at me, said yes and walked off. We left and finished our drinks in the bar. The other lady on duty asked what was wrong and when I explained, she excused the rude waitress, telling us it was a communication issue! It was not, the waitress was angry and was determined to let us know just how. The reply to my email from the manageress once again tried to defend this waitress with the communication excuse. This was the last night of our holiday, what a memory we were left with..

Very nice hotel, well positioned, clean and with friendly staff. One minute walk to the Cathedral, two to the city center and ten to the Marais. There is a comfortable inside parking, also offering plugs for electric vehicles. Honorable mention for "Charlie's Corner restaurant in this hotel, preparing a variety of tasty local recipes.

Centrally situated Hotel with some enclosed on-site parking in a courtyard. Friendly staff. Clean. Good bar / restraint and more nearby. Nice but compact room. A bit of noise from the street. Comfortable night. Excellent breakfast. Liked the city centre.