Tonbridge and Malling District Hotels with Airport pickup service

Booked here as really convenient to see family. Wasn’t expecting much due to the price but pleasantly surprised. Rooms are basic but clean. Staff were very friendly and helpful. The breakfast was good - hot buffet breakfast. WiFi included. Disappointed that we didn’t get our room cleaned/fresh towels despite putting the ‘please clean my room’ sign on the door. A very comfortable few nights stay. Overall, good value for money. If in the area would stay again.

Wonderful 3 night stay with my grandson. We were visiting family. Even though it was over the new year celebrations, we had a good night's sleep and enjoyed the pool. Lovely friendly staff, which was very welcoming. Even my 6 Yr old grandson commented how nice the hotel was. Sally in the restaurant at breakfast was very welcoming, especially. Reception was very helpful too, even when popping a missing towel, etc, up to our room personally.

This hotel was perfect for my trip to see family in Rochester. Very clean, comfortable, and close to strood train station. The breakfast was good and the staff very friendly. Will definitely stay again!

Overall we were pleasantly surprised with our stay since it was our first time staying at this hotel chain. The location was convenient being right next to the A2, yet still peaceful inside our hotel. The room was very large, the customer service was great and the value for money was so much better than the more established chains. There’s also an independent coffee stand just a short walk from the hotel. It’s called grounded coffee and we recommend a visit. A highly recommended hotel.

Always love coming here. This is a listed building, it is full of special nuances, people, see complain, so, understand, before booking this is a place full of character, it has a charm and beauty of it's own. I come often as there are super cheap deals - and it is so comfortable. If you are a light sleeper, bring some ear plugs. I spent my birthday night here, don't know why so many don't appreciate the history and old-grandeur of this stunning place

Nice hotel which is central to the railway station and the town center. It doesn't look too good on the outside but the inside and the rooms you cannot fault, everything was explained to me when I checked in, I didn't use the bar/cafe due to visiting friends so didn't need to eat there but looking at the menu it did look comprehensive, I would definitly stay there again when visiting the area.

Not sure what to expect on arrival as the external of the hotel is quite plain, but internaly very up todate, clean & pleasant, a lot of space in the room & bathroom, easy checkin & shown our room, decent cooked breakfast included, close to Bluewater shopping center.

Having not stayed here for many decades now I was hoping for better. It didn’t start well at reception when asking about the offer of papers in a “privilege” room I was told .. “yeah but you gottta pay for them”! An hour or so later I found the booking confirmation which clearly said papers included with a privilege room. A second visit to reception produced a comment along the lines of “I don’t know anything about that” accompanied by a shrug of the shoulders. Not a good start. I was also surprised that there was no hotel services book in room therefore no info on health club, meal times, operation of coffee machine etc. Even the very basic hotels usually have these. A question on this produced the same line of not knowing anything about it! The room wasn’t anywhere near the standard suggested and was extremely tired and not particularly clean with dusty areas all over. Windows were old fashioned aluminium which meant they needed to be closed due to the A20 nearby. This meant they were dripping with condensation in the morning! One of the bedside light switches was broken and was fixed after reporting, unlike the toilet roll holder that was also broken buy never got fixed! The duvet supplied was far too warm for summer and I have no idea why the bed was so massive but it was quite comfortable. The bathroom was adequate, no more. All in all, I think that Premier Inn rooms are much better and an awful lot cheaper! On the good side... The young guy in bar was very helpful on many things, perhaps he should have been on reception? The restaurant food was good in the evening, breakfast simply OK. I just wish those waiting on wouldn't keep calling everyone 'guys'. Because the bar/lounge and restaurant were essentially the same room, the television on at one end does nothing for the restaurant guests apart from annoy them! But the Health club and were pool fine!

There was no hot water on arrival, been given a room with disabled shower and with a door linking to another room . After complaining it was changed but the hustle was inconvenient. Wouldn’t book there again. Not what we expected

I had the pleasure of staying at this hotel and I must say it was an excellent experience throughout. Clean spacious room with an incredibly comfortable bed which enabled us to have a great nights sleep. We ate in the bar lovely meal made all the better by the excellent service we received from Tom, he was attentive, friendly and made us feel really welcome. Would definitely recommend and will be returning.