Silk Commerce Clubhouse

Five-star praise goes to our butler, Jiajia. She was incredibly kind and thoughtful, and took such meticulous care of our children. A great butler truly enhances the entire trip. The hotel room type was also excellent! 👍

This hotel, built on the former site of Yida Silk Factory, is a sight to behold in itself. Tucked away in the heart of the town, it offers a serene and beautiful escape from the hustle and bustle. With the help of our lovely butler, check-in and check-out were incredibly smooth. Following video instructions, we arrived at the Wuzhen parking garage where our butler was already waiting for us, instantly easing any apprehension about visiting a new place for the first time. After entering the scenic area, we took a boat through the entirety of Wuzhen to reach the hotel, truly experiencing the unique charm of a Jiangnan water town from the water. The hotel's butler service truly lives up to its name; unlike many hotels with WeChat concierges who are often slow to respond, every request here was met with an immediate and efficient reply, which was incredibly warm and thoughtful. All in all, I highly recommend Yida as a five-star hotel in Wuzhen. It was definitely the highlight of our perfect trip to Wuzhen! My only regret is not asking for the name of our young, enthusiastic, and very helpful butler. I wish her all the best!

Environment: Super quiet, great privacy, and the gardens are beautiful. Service: Our butler, Xiao Han, arranged everything perfectly. From welcome to farewell, the service was professional and comforting.

“Pillowed by the misty rain of Jiangnan, nestled in a tranquil haven for a while.” This truly felt like a home away from home during my stay. After a friendly phone call with the customer service lady, the young and handsome Xiao Wan was already waiting for me at the parking lot, making check-in smooth. The itinerary arrangements were professional, detailed, and thoughtful. The service team was vibrant and caring: Xiao Fu, Xiao Zhong, Xiao Ai, and Xiao Zhang were all wonderful and warm encounters. Thank you, and I wish everyone continued success!

Excellent service! We were greeted at the entrance to the scenic area and even got to take a boat inside. Upon arrival, we were offered a sweet soup. Our room was upgraded and was incredibly spacious, and the bedding was very comfortable. The breakfast selection wasn't huge, but the quality was great. This is definitely the best hotel within the scenic area, no doubt about it. In the morning, you can experience the authentic charm of this Jiangnan water town before the scenic area even opens to the public.

A beautiful hotel with butler-style service. Xiao Jiang, the young man who greeted us, was very polite and enthusiastic. This is by far the best hotel service we've experienced.

This hotel is easily one of the best in Wuzhen, from its facilities to its ambiance. The rooms are spacious, and the surroundings are elegant. The hotel itself is on the site of the former Silk Industry Guild Hall, and its style seamlessly blends with the picturesque water town feel of Wuzhen. The service is simply outstanding; staff are always on hand to help you arrange transportation whenever you leave or arrive. We departed by boat, and the manager personally escorted us all the way to the boat, then met us again at the scenic area exit after we disembarked, and even saw us off to our car. This level of service is quite rare in the industry. Highly recommended!

The hotel boasts a tranquil environment, undisturbed by the bustling crowds of Wuzhen's main streets. The guest rooms are spacious and well-designed. The entire staff provides excellent service, and our butler was exceptionally attentive and thoughtful (a special thank you to our butler, Xiao Zhao!). The breakfast surpasses what you'd find in most branded five-star city hotels. All in all, our New Year's stay at Yida was even more delightful and comfortable than expected.