Hotel Kasteel Bloemendal

Nice hotel good location great lobby and near from Aachen I recommend it

It's priced to set heightened expectations and Kasteel Bloemendal certainly exceeded even those. We had booked dinner but were running late and called reception to ask if the reservation could be pushed back. No problem and we finally arrived 10 minutes before the latest table booking time. The receptionist, who gave a perfect welcome, immediately contacted the restaurant (without us prompting her) to push out the reservation yet again to give us more time to settle in and freshen up. Room, the Tower Suite, was perfect as was dinner and breakfast. Highly recommended!

We stayed in a comfort room as we were travelling with dogs and were pleased to be given a ground floor room with a small veranda. The room was spacious and comfortable, with a well equipped bathroom and separate shower. I missed having a bathrobe available, as it's not the sort of thing you pack unless you're staying for a week or so. We struggled to order food in English from the app. Breakfast was excellent.

This was our first stay ever at a vd Valk hotel and I start with the positive things. 1) Staff at the lobby and the breakfast very friendly and helpfull. 2) When we arrived we got an other room after a complaint without any problem. What disappointed us strongly were the following. 1) We got a room where the carpet all over had black smudges which looked really dirty. 2) The bed in the new room was on the side facing to step out like a slide at a holiday park. It was worn out by the" heavy weights" over time and never repalced. I fixed this problem temporarely myself by turning the very thick second mattrass over. 3) My wife and I were not able to watch our own old digitized pictures and short video's (TV has an USB port) because the television terminated everything in such that we even could not watch TV at all. Watching only TV was restored by a very helpfull staff member. 4) Between my bed and the wall were a lot of big and thick parts of clocked together dust. (see pictures) These rooms stay very dark even with all "lights"turned on and by accident I noticed this because I used my flashlight in the night. 5) Vd Valk send us by e-mail a voucher for a welcome drink which did not specify any period of validity. When were thirsty the last day we decided to use it and went to the lobby and showed this voucher and the answer was that it was only valid on arrival. When I told the lady that this voucher did not mentioned anything about it she then told us to get a cup of coffee where we just had breakfast 1 hour before. This first acquaintance (in Dutch kennismaking?) with vd Valk hotels was ice cold and for us never more. So to say, our first and last.