We got stuck I. The smallest room on the planet. Not any room for a carry on to open. Had to put the tv table together with nightstand to take 2 carry one. Staff refused to move us - super rude man. Breakfast was a total inconvenience to all guests - had to wait for staff to serve in buffet style. Both of us hit our heads on the bed sconces. Bed cover and blankets were old and stinky. Closet was so small, had to remove most hangers to place 2 items inside. Refrigerator tiny and super difficult to access. Safe opened up which was a further inconvenience to access hanging items. Will never stay here again - and most of the hotels we stayed in during our trip to Italy were great! We were told all rooms were as small as ours, and we noted that other rooms were much bigger - again rude man at lobby. My concierge was very nice! Sara was amazing by providing directions.