Anonymous User
May 4, 2023
Facilities: On the day of check-in, the lady at the front desk changed our room to a room with a window, so my impression of the hotel was quite good at first. But after entering the room, in addition to the window, the room I booked before had a small sofa. There is a TV table under the TV. There are no new rooms here, and it is very crowded. There is a small coffee table. We moved it, but the cleaning was not thorough. It turned out that the underneath was full of garbage and dirty.
Cleanliness: average, not thorough cleaning
Environment: a bit noisy
Service: We were staying elsewhere on the day we checked in, and we couldn't arrive until 90pm. Before we arrived, the hotel called to confirm that we would stay in Balabala, which was a bit uncomfortable. I ordered takeout on the way, and the delivery boy put the food at the door for about three minutes. When we went out to pick it up, we found that the cleaning lady had thrown away my takeout. Also, I had to return it before 12 o'clock on the day I left. Room, I called at 11:20 to ask if we need to delay check-out, etc. How to say it is always uncomfortable. If we need to delay, it will naturally be delayed. It’s just that we haven’t left yet before the scheduled time. , these words are somewhat meant to drive people away. Even if the front desk does not have this idea, there is always an ambiguity in these words.
Overall, it's pretty good. The service quality could be better.
Original TextTranslation provided by Google