2-Star Hotels in Wilmington

First time I have ever entered a hotel room and had serene music playing. It set a relaxing atmosphere to rest in a very comfortable bed in a very nice hotel. The TV was also a smart TV, so we could log into our Youtube and Netflix accounts - when I went to sign out before checking out, it said they auto sign you out upon checkout. Very smart. Also very friendly and helpful desk staff.

This hotel has all rooms with a river view, and is close enough to the Battleship NC to see. I am in a wheelchair and the ramp to the front door is not covered..and the entry into room 301 was too steep for my wheelchair to go over, unless I backed in, but the room was big enough, but the bathroom was really small. The only handicapped rooms they have are only king beds, so where does a caregiver sleep, comfort inn? the room had a small fridge, microwaves are in king suites, only. The breakfast was hot and good, even though I am gluten and lactose intolerant. They had eggs, sausage or bacon, grits, oatmeal, cereal, soy milk, fresh fruit and more. All the staff was friendly, the rooms were clean. Most if not all the corridors are outside, so you could get rain blown wet.

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

My family and I stayed here for a last minute weekend trip to Wilmington. The location was perfect - easy walk to all the downtown area and riverfront district. Hotel was quiet, comfortable and clean. We experienced no issues with our room. Beds were comfortable and the ac unit was quiet. As always with all hotels, I did not like the pillows. Unfortunately I forgot mine at home. Bathroom/shower were clean and the room decor I thought was modern. Every staff member we encountered was friendly, greeted us and quick to assist. Even the valet staff were quick and friendly. Breakfast was normal free breakfast. Nothing spectacular but the basics were there. Pool is small but clean. We looked at the fitness room but did not use. It also looked clean. Great place for a weekend visit especially if you want to walk around town. Highly recommend.

This was our 1st time in this Sleep in and though the room seemed a little small, other than that it was fine. The front-end employees were excellent with extra soap and towel requests, and it was nice to see they had a breakfast rather than the bagged to go breakfasts some motels are still handing out. They had 2 waffle machines and even had chocolate pancake batter, along with microwave biscuits and burritos, cereal, fruit, pastries etc. The Orange juice machine did break one day. It was nice to see the USA Today available on the table in the lobby.

I won't stay anywhere else. Absolutely awesome help and some of the most comfy beds without the crazy prices. Absolutely complete turn around from where they were. Was surprised to see such a change. I'm telling you if you had a bad stay in the past then give them another chance!!! You won't be disappointed!!

I had a good experience here, I liked the breakfast and the amenities. Breakfast included eggs, sausage. (Pork and turkey) whole wheat bread available, muffins, cereal, yogurt. Coffee and tea at all hours in the lobby. Pool, weight room, free guest laundry, computer and printers. Room was large and clean. The only negatives were broken toilet paper hanger and not enough towels had to ask for more. Also one of the maids got angry when I forgot to leave a tip and didn’t really change the beds one day but that was a disgruntled employee. Overall excellent experience. Somewhat pricey but you get what you pay for.

The hotel is nice with lots of spacious rooms. It close close to several restaurants and shopping. Breakfast is good and there is a lot of snacks and drinks to choose from. Missy Holly is allows cheerful and makes my day… highly recommended!

When you stay at Best Western Plus Wilmington/Wrightsville Beach in Wilmington, you'll be in a shopping district, a 2-minute drive from University of North Carolina at Wilmington and 6 minutes from Jungle Rapids Family Fun Park. This hotel is 4.7 mi (7.6 km) from Riverwalk and 5.7 mi (9.1 km) from Wrightsville Beach.Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.Grab a bite from the grocery/convenience store serving guests of Best Western Plus Wilmington/Wrightsville Beach. A complimentary full breakfast is served daily from 6:00 AM to 10:00 AM.Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.Make yourself at home in one of the 92 guestrooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and microwaves.

From check in to check out it was first class all the way. Our room was fantastic and even passed my scrutiny, Anthony Melchiorri (Hotel Impossible) style from throwing back bedsheets to using a UV light on the surfaces. Our breakfast was delicious, thanks to Kelly, a very friendly lady who makes a delicious quiche. Our suite was spacious and had full kitchen with pots, pans,dishes etc. I would highly recommend this great place conveniently located to Wrightsville Beach, Airlie Gardens, historic downtown Wilmington and Carolina Beach.