Anonymous User
September 10, 2021
The sanitation of the guest rooms is poor, and the place where the sofa is so naked is so dirty. This shows how bad it is to do a ward round. I asked for a room change, but the front desk didn't hear my request, so I tried to sell me an upgraded room. After that, I arranged the guest room to come over for inspection. The guest room was wiped off with a paper towel and told me to continue living. I was reluctant to change it. After repeated requests, I finally changed the room. There was no complimentary fruit plate at all when I checked in. I contacted Ctrip the next day to arrange it. As a high-star hotel, I think this should not be the case.
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