Longjing__
October 11, 2023
You can give 8 points before falling asleep, and 0 points after falling asleep.
In the middle of the night, I heard a suspected doorbell ringing erratically for two hours (it was briefly recorded for a few seconds, and you can listen to the video). I wanted to call customer service and found that the landline in the room could not be plugged in. (Thanks to Ctrip, I found the number and dialed it with my mobile phone. past). After communicating at about 5 o'clock in the middle of the night, they said that they would ask the leader to handle it the next morning.
Early the next morning, the hotel management refused to deal with it, refused to provide surveillance, and refused to admit that it was their doorbell. After calling the police, they checked on the spot and admitted that it was the doorbell, but found that the doorbell facility in our room was broken (good guy, this A check of the hardware facilities in each room showed problems.) Then the question is, where did this sound come from? Moreover, surveillance cannot retrieve previous videos (what is the meaning of surveillance in your home...?)
Finally, a refund was made after negotiation with the police and multiple parties. But as a consumer, I want to know what the problem is in your hotel. It’s impossible to be ** in the 21st century. If there is a problem with the doorbell, fix it quickly. Don’t worry about consumers.
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