I have never seen such a self-talking and business-incompetent store in my life. It brought me a very bad stay experience! We booked the hotel on Ctrip at a price of 252 per night, and then stayed for two more days at the price of 252 per night. On the third night, we found another platform with the same room type for only 168, so we contacted the Ctrip platform to see if we could coordinate the price difference with the hotel.
If the price difference between different platforms is 20 or 30, I can accept it, but this price difference is close to 100 yuan, and the price difference for four days is 400 yuan. Which consumer can understand this situation?
The key is that we have already added the WeChat of the hotel front desk, and the hotel front desk also knows that other platforms have cheaper prices, but did not inform us at all. When we communicated with her about this issue, she said, "Other platforms have low prices in order to attract traffic." If this traffic is so valuable, why didn't you tell us to place orders on other platforms when we stayed on the first day?
What's even worse is that the female hotel receptionist had a very poor communication quality and attitude. When we expressed our consumer demands, she said, "I laughed at you." Is this a reasonable attitude for service industry practitioners to face consumers?
In the end, the hotel's solution was just to allow us to stay on the same day at a price of 168 "as an exception" without making a reservation, but there was no compensation or apology. Instead, Ctrip platform gave us a certain amount of financial compensation. I like the customer service staff of Ctrip platform.
In short, this kind of hotel service attitude is recommended for all tourists who want to have a good journey to take a detour.
Original TextTranslation provided by Google