Have now stayed there two different occasions - both time was the 1st guest in the rooms I was in. Nice amenities, well-decorated, and clean facility. (some guests were not careful in the public areas, but staff quickly cleaned up spills/garbage) Price in reasonable given the days I stayed (weekends always more costly, as are days when there are special events in town) - I checked with the ****** I usually stay at and their pricing was more! I erred in not putting both says of my most recent stay on one reservation, but called and Chris at the desk made sure to merge both so I didn't have to move from one room to another mid-stay. Then when the TV wouldn't work, the night staff sent someone who thought they might be able to fix it, up, but they couldn't. Very apologetic. The next morning the manager sent maintenance, they couldn't fix it, so manager accompanied maint. and still they couldn't get it to work. Manager offered to move me to a new room then. I declined, since I could still watch Netflix and YouTube. Then 10 minutes later, manager returned with another maint. person, and they tried a couple more things, eventually pulling back cabinet where TV connections to building were, and manager found and fixed a faulty connector! Then when checking out, etc, came upon some dogs locked up in a black SUV with no windows cracked and 72 and partially sunny out. Chris at desk went thru every check-in slip to find he described vehicle, and called that person to come take care of their dogs. (Chris, and I, were surprised since the hotel is dog-friendly and the dog would've been fine inside) All the staff in addition to those mentioned were the most helpful, accommodating, customer-centric people!
Outstanding
7 Reviews