Bentonville Homestays

The hotel is approximately 20 minutes drive from the XNA northwest airport of Arkansas. The hotel will have a free shuttle bus. When booking a hotel, you can indicate the flight and arrival time, and the pick-up request in the remarks. However, flights in the United States usually go ahead of time. When you arrive, you will call the hotel immediately, so that the car that arrives at the checked baggage hotel is almost there. The name of the hotel on the hotel's pick-up car is very clear and usually stops at the location where the taxi is parked. The hotel room is large and comfortable. There is a coffee machine and free coffee. The breakfast at the hotel is very good and the standard American hotel breakfast. After check-in, check with the registered hotel staff to send the airport departure time.

Given the reputation of the 21C Hotels, we were expecting a much nicer, much more comfortable experience. I do want to say that the hotel staff was very friendly and very nice although other than check-in, we did not really have a reason to interact with them. The oddest thing about this hotel is that there is no place to park! You cannot drive up to the front entrance to unload luggage. There is a city parking structure behind the hotel but there is no direct entrance from the parking into the hotel so one has to walk around the block just to get back to the front door. One of the staff came out to help with our luggage (while we were parked on the street) and the poor guy had to literally lift the luggage cart from the street onto the sidewalk because there isn’t even a sloping handicap portion of the curb to roll the luggage cart. The management needs to re-vamp its website to state clearly that when you book a “bed and breakfast” package you are not really getting that—-breakfast is not served Monday, Tuesday or Wednesday and the grab and go breakfast—which is available to anyone staying there—consists of some apples and granola bars. Not impressive. Breakfast is served on Thursday and Friday with brunch on Saturday and Sunday. The website should state exactly what one is getting and it does not. The hotel, despite its few art installations, is cold and austere looking and feeling. Our room was oddly shaped and badly designed with random floor lamps which provided almost no light and a large entry hall with no lights at all. There was one very uncomfortable chair and one table placed next to a chaise lounge which was pushed up against a cold floor to ceiling group of windows. There were no comfortable chairs in which to sit to do computer work at the table. And the beds were also uncomfortable with lumpy hard pillows. The hotel looked clean and our room and bathroom were clean and we truly appreciated the mask mandate. We had planned to stay a few nights, but because the beds were so uncomfortable and the room so dark, we checked out the next day and went to another hotel.

Great furniture Quality is good I love it

I have stayed here twice now, and enjoyed it both times. The staff is helpful and very pleasant. Recently, Gabrielle went the extra mile for me when I encountered ice at the hotel entrance. I don't live where it snows and was slipping on the ice. She helped me to my car and treated me with such kindness I was able to proceed to the airport in a timely manner. People like this should be recognized. Thank you Gabrielle!

The hotel is very clean and the room was huge. However, I gave a lower rating because we reserved a room on the Executive Level and paid more specifically for this level. The description of the specific suite states “this suite provides access to the Executive Lounge with complimentary continental breakfast, snacks and beverages and Manager’s Reception.” It also states “Turndown service is provided nightly.” We went to the Executive Lounge at 6:00 pm and the door was locked. I went to the front desk and was told the room had been closed for 3 years. When I asked about the amenities of the Executive Lounge I was given 6 drink tickets (1/night for 2 nights for 3 people) and tickets for free breakfast at the restaurant. We went to the bar to use the drink tickets but there were no snacks, no beverages and only 1 free house wine or beer/person. That is absolutely not the same as an Executive Lounge! Additionally, there was no turndown service, as advertised! If we had known this was the situation, we certainly would not have paid a higher price for a room on the Executive Level! This is the definition of false advertising!

Good choice between many competing hotels and surrounded by restaurants, the Cracker Barrel is across the street and a liquor store within a couple miles. The hotel has a good fitness center additionally with free weights. The Crystal Bridges museum is close and a must see if you appreciate art and have the luxury and time of being a tourist. We've stayed at several SpringHill Suites and they all maintain a consistent and high quality standard.