Posted on Apr 15, 2024
Guest User
Actually Myself and my colleague booked two family cabins for three nights. That is for work and we were the only guests. As per advertised on trip.com we paid for including buffet breakfast. Following day morning when we went for the restaurant we were told they have not been provided our names and we need to pay for breakfast.. So I had to bring my booking print out and show the restaurant staff breakfast was included. Even though they let us eat there they were not convinced and were suspicious I guess.
So that day my colleague went to see the manager of the accommodation and he said to me she was not convinced about breakfast was included. My colleague said it was very unpleasant and embarrassing. She told him I need to come down too. But later when I went to see her she said everything is sorted out and problem was they didn't know anything about Trip.com and trip.com send the booking through ******* and wrongly mentioned each of our booking included three adults and the extra payment is for additional adults as they understood. So the third day morning we didn't have issue at the breakfast as our names passed on. But unfortunately last day morning restaurant staff asked us to pay for breakfast because our name was not on the list. Luckily the chef remembered us and he was very politely let us eat. Even though we paid for breakfast we were at mercy of good people. Whole experience was very inconvenient and embarrassing. I think main bungle was done by Trip.com. But management did not bother to completely sort it out.
This was my first time with Trip.com and Aaok Moondarra Accommodation Village. My colleague said he did not have issues previously with Trip.com but all those occasions were without breakfast. Other than that accommodation was really good. It had got good Wi-Fi, YouTube and Netflix.
My advise is if you book through Trip.com for an accommodation with breakfast make sure with the accommodation that it has been correctly passed on to them.
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Price per night from:$118
Posted on Jul 26, 2026|Single Room With Shower
Brian MachariaThis is exactly what is needed for a solo traveller wanting to access the river walk and botanical gardens easily just a short walk away. Budget friendly and spotless. Very clean with a good toilet and shower and towels. Good tv in room and kettle and coffees and mugs. Good air-conditioned and heated room. Would go again.
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Price per night from:$59
Posted on Mar 19, 2025
Guest User
There was 5 of us and for a boys weekend to wet and wild it was very ideal to house us and had enough space for us all. Bathroom was a great size and felt modern enough. We had the choice of bunk beds, a double bed, and some slept on the couch as the air conditioning was in the living room. A small wall fan in the bunk bed room was pointless but the double bed room had a ceiling fan. Fridge had an incredible freezer. Unsure about the rubbish as we overfilled the small bins. Nothing to complain about, handy to be nearby a lot of shops and food places. Front area had a table for hanging out and a rail for hanging wet clothing.
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Price per night from:$151
Posted on Jan 21, 2026
M259806****
Cost-effective!
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Price per night from:$45
Posted on May 27, 2026
Guest UserGreat facilities, amazing pool and great splash park for kids. Lots to do with games room, random animals spotted around- bush Turkey, green frog, goanna- this was a delight for my son.
We didn't have a car but traversing to town was easy with bus stop out front. Would stay again. My son (6) loved i
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Price per night from:$84
Posted on Feb 12, 2026|Twin Room with Shared Bathroom
Guest UserThe location of the hostel was great, right in the centre of where you need to be. The staff were nice and helpful. However the hostel standard was not up to the same level as the location and staff. The rooms were moderately clean, we had a massive brown stain on our bedding when we arrived, the showers and toilets had mould and clumps of spiders and spiders webs everywhere. In the corners, on the ceilings, in the actual toilet and shower areas. That being said you get what you pay for, this is one of the cheapest hostels in airlie beach, so you sacrifice some cleanness due to how cheap it is.
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Price per night from:$77
Posted on Aug 20, 2024
Guest User
great camp kitchen , and clean communal amenities , pods are a bit small but adaquate
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Price per night from:$118
Posted on Apr 28, 2026
ใใซWe visited here for my partner's birthday celebration.
It has a great view as they appealed, nice and quiet location.
It was raining, but still good to stay at the house to chill out. We loved big screen TV with reclining sofa and supa tub in living room area.
The bathroom was cleaned up really well, many towels were provided.
Breakfast was also provided which was basic western style we cook ourselves.
The only thing that we were confused about was there's no one in the reception even during the official check in time. We checked in but gone afterwards, so we couldn't ask extra stuff. We didn't get any explanation about check out and there was also no one. We ended up to ask about it from cleaner.
Overall it was good to stay here.
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Price per night from:$236
Posted on May 1, 2026
Guest User
We had a spacious room with lots of amenities including a fully equipped kitchen which was a nice surprise at such a low cost. However, a few of the facilities seemed in need of restoration, with the fan and A/C seeming outdated to the point of feeling unsafe, and the fire alarm half hanging off the ceiling with tape. Additionally, we had a problem with pests in our room, seeing lots of cockroaches and a couple of spiders over our 3 nights. It was also disappointing that such loud maintenance works were going on in the park from fairly early in the morning, which would have been okay if it was communicated to us prior to booking, however it was not. Overall, a good value room, but in need of some work and pest control.
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Price per night from:$76