Name: Extended Stay America Suites - Nashville - Brentwood - South
Address: Brentwood, United States
Price range: $58
Rating: 2.6

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4.5/511 Reviews

AC Hotel Nashville Brentwood

4.5/5Excellent11 Reviews

Brentwood

|0.12km from city center

Our stay at the AC Hotel in Brentwood, Tennessee, was an absolute nightmare from start to finish. The concept of room cleanliness at this establishment is utterly non-existent. Despite our complaints, we were informed that they do not provide daily room service but merely ”tidy” the rooms. In practice, this meant our room was either not serviced on some days or poorly serviced on others, and when they were, the floors were swept into the hallway, with the debris left there for days. Another major problem was the overcharging issue. We stayed for a week, which supposedly entitled us to an extended stay rate, yet we were charged different rates every day. When we brought this to the staff's attention, they claimed they had no way to adjust the rate. This is utterly unacceptable and shows a complete lack of customer service and management competence. Our complaints to Demetrius Patterson, the so-called General Manager, were met with indifference and excuses. He suggested we should have made the reservation directly through the hotel rather than the Marriott reservation center. Ironically, when we initially contacted the hotel to make the reservation, they transferred us to the reservation center. Throughout most of our stay, Mr. Patterson was conspicuously absent, coming in late and leaving early. Despite multiple requests to speak with him, we were constantly told he was not working and could not be reached. The front desk was equally chaotic. With only one person working, every call to the desk was met with ”please hold,” followed by an interminable wait. When we finally went down to the front desk in person, the staff member unapologetically told us she was too busy checking people in to handle calls. This level of service is unacceptable, especially for a hotel billing itself as a boutique establishment. To top it all off, the rooms were far from clean and seemed to have been decorated by IKEA on a bad day. This place lacks every characteristic of a true boutique hotel, failing miserably in both service and ambiance. In summary, the AC Hotel in Brentwood is a disgrace to the Marriott brand and should be avoided at all costs. Our stay was marred by poor service, overcharging, and a complete lack of cleanliness. Save yourself the headache and book elsewhere.

3.2/578 Reviews

MainStay Suites Brentwood-Nashville

3.2/578 Reviews

Brentwood

|0.28km from city center

With a stay at MainStay Suites Brentwood-Nashville in Brentwood, you'll be within a 10-minute drive of CoolSprings Galleria and Nashville Zoo. This hotel is 10 mi (16 km) from Vanderbilt University and 10 mi (16.1 km) from Music City Center.Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.Grab a bite from the snack bar/deli serving guests of MainStay Suites Brentwood-Nashville.Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 99 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

4.1/581 Reviews

Courtyard Nashville Brentwood

4.1/5Very Good81 Reviews

Brentwood

|0.37km from city center

I spent a lot of my Marriott Bonvoy points for a free night here and man alive was it worth it. The hotel room was clean and all of the amenities I needed were here and ready to go! Not only that but the lobby was large and spacious for a gathering (I didn't have one, but it's there if you want) and the bistro during breakfast time was top notch! Not only that but I was given a room with a balcony and let me tell you, having coffee while taking in the fresh air on the balcony is an experience worth coming down for if you can make the trek. Overall a stellar stay and the next time I'm in the area, this hotel is first on my list of spots to stay!

4.2/525 Reviews

Homewood Suites by Hilton Nashville - Brentwood

4.2/5Very Good25 Reviews

Brentwood

|0.45km from city center

The Homewood Suites by Hilton Nashville-Brentwood hotel is located in the prestigious Maryland Farms Office Complex in Brentwood, TN and just 10 minutes south of Nashville. Some attractions nearby include: A-Game SportsPlex, Titans LP Field, Sommet Center, Schermerhorn Symphony Center, Vanderbilt University, Cool Springs Galleria, and Historic Franklin. Our hotel, Homewood Suites by Hilton, is an all-suites property catering to the needs of the long term stay traveler. Guest Suites feature complimentary high-speed Internet access and include a full kitchen. Pets are welcome. Homewood Suites by Hilton hotel in Brentwood features a daily complimentary Suite Start hot breakfast, and the Welcome Home reception on Wednesday evenings featuring a complimentary light meal and beverages. Other amenities of this Homewood Suites hotel include a complimentary business center, fitness center, and laundry with valet service offered as well. Make Yourself At Home at Brentwood's Best.

4/567 Reviews

Sonesta ES Suites Nashville Brentwood

4/5Very Good67 Reviews

Brentwood

|0.63km from city center

When you stay at Sonesta ES Suites Nashville Brentwood in Brentwood, you'll be in the business district, within a 10-minute drive of CoolSprings Galleria and Nashville Zoo. This hotel is 10.3 mi (16.6 km) from Vanderbilt University and 10.4 mi (16.7 km) from Music City Center.Don't miss out on the many recreational opportunities, including an outdoor tennis court, a 24-hour fitness center, and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and barbecue grills.A complimentary buffet breakfast is served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:30 AM to 9:30 AM.Featured amenities include a business center, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 110 guestrooms, featuring kitchens with refrigerators and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided weekly.

4.6/537 Reviews

Hilton Garden Inn Nashville/Brentwood

4.6/5Outstanding37 Reviews

Brentwood

|0.67km from city center

Came back a third time and front desk service great but wish they had streaming for their TV’s. Other than that room was very clean as was the bathroom. We are coming back again. They have laundry room which we like. We booked using the app and it was really easy and able to utilize digital key.

3.9/559 Reviews

Comfort Inn & Suites

3.9/559 Reviews

Brentwood

|0.79km from city center

When you stay at Comfort Inn & Suites in Brentwood, you'll be in the business district, within a 10-minute drive of CoolSprings Galleria and Nashville Zoo. This hotel is 10.3 mi (16.6 km) from Vanderbilt University and 10.3 mi (16.6 km) from Music City Center.Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall.A complimentary full breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM.Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Brentwood? This hotel has 37674 square feet (3500 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 85 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

4.3/574 Reviews

SpringHill Suites Nashville Brentwood

4.3/5Excellent74 Reviews

Brentwood

|0.81km from city center

Step into stylish surroundings at the SpringHill Suites by Marriott® Nashville Brentwood. Our all-suite hotel places you in the city center of upscale Brentwood and just 15 minutes from downtown Nashville. After soaking in local culture, retreat to comfort in our King or Double Queen suites. Feel at ease with our contemporary décor, complimentary Wi-Fi, mini-refrigerator/microwave and spacious living areas featuring the West Elm® trundle bed. In the mornings, energize with our free breakfast. On-the-go travelers can make a pit stop at The Market for snacks and beverages anytime. Start your workout regimen with an invigorating swim in our heated indoor swimming pool or our state-of-the-art fitness center. Productivity comes easy for professionals hosting meetings, training sessions or receptions in our flexible event rooms and boardroom.

4.3/529 Reviews

Hampton Inn Nashville/Brentwood I-65S

4.3/5Excellent29 Reviews

Nashville

|1.04km from city center

The staff was super friendly. Hotel was very clean and well kept. Very easy to get to. I have absolutely no complaints. Will definitely stay here again. Kudos to the staff. My remote did not work for the TV. I notified a staff member and with in 5 mins, maintenance was there and fixed the problem. That is prompt service. Good job!!!

4/5100 Reviews

Sonesta Simply Suites Nashville Brentwood

4/5Very Good100 Reviews

Brentwood

|1.06km from city center

This review is specifically about my check-in experience and the on-duty employee. I have been on the road full-time for work for an amount of time I don't even want to think about at this point. When I arrived at the property, I was exhausted, frustrated, hungry, and nearly two hours later than I had planned. I did not mention any of these things to the gentleman at the front desk, Doyle, and gave it my all to be polite and cheerful (I doubt I was doing a very good job) I have to say...the level of instinctive customer service I was met with was unbelievable. Doyle was welcoming, polite, and appropriately charming. His warm mood and jolly disposition put me at ease for the first time that day. Doyle confirmed the multiple special requests that I had submitted with my reservation and explained how each individual request had been addressed. More often than not, requests at any brand of hotel are not even read at all, let alone addressed with such care. Despite being at the end of his shift, Doyle took the time to ensure I was able to move my things into the room with ease (the outer door would not be accessible with a room key pending repairs the following day). He welcomed my cat to the hotel as warmly as he had done to me and offered me a late-night takeout menu. Hands-down the best check-in experience I've ever had.

4.4/5101 Reviews

Hilton Brentwood/Nashville Suites

4.4/5Excellent101 Reviews

Brentwood

|1.13km from city center

SouledouttoChristForever ＜mellissacarrier@gmail.com＞ AttachmentsThu, May 5, 8:43 AM (1 day ago) to guest.correspondence@hilton.com Hello and thank you for the follow up note. In light of the insect situation which was not resolved up to check out today 5/5/22. I was greatly disappointed, of which 40,000 points were added to my account equivalent to 1 night’s stay. This is unacceptable. However, after stripping the bed and pillows of the linen this morning (5/5/22), I found these stains on the pillow coverings. This is truly unacceptable seeing that my company trusts that the properties we stay at are clean and safe. In my experience with Hilton, it was always good up to this specific stay. I was not safe from the insect that crawled on me while in the bed, nor the ones that made nests in the room, which I reported to your front desk management, nor was my bed linen (pillow coverings) clean. I’ve attached the pics as proof from room #161. I am in no way looking to ”out” your property, but on your website and onsite, the “CleanStay Program” is plastered on the walls, and I also quote ”Our housekeeping room protocol begins with our team removing all used items from the room such as bedding and towels. Next, the team performs a full clean of the room and bathroom including vacuuming the carpet, mopping floors and wiping down all surfaces with hospital-grade cleaners. Then, using trusted products from Lysol*, Dettol*, Sagrotan*, or Napisan*, we do an additional disinfecting step for high-touch surfaces in the room. After the room is thoroughly cleaned, we replace the towels and make up the bed with freshly laundered linens. Upon your arrival, you’ll have complete peace of mind that the room is clean and ready for your stay.” This quote was taken from your website: Hilton CleanStay. Given the fact we are still in the COVID19 era, your statement does not follow through with what I experienced at the Hilton/Brentwood Nashville. I know there's a staff shortage, however, attention to details matters. Safety matters. Cleanliness matters. I would like to tell other colleagues to stay at this property for the convenience of being close to our office, but unfortunately, I will not be recommending it. Thank you, Mellissa

2.6/58 Reviews

Extended Stay America Suites - Nashville - Brentwood - South

2.6/58 Reviews

Brentwood

|1.16km from city center

When you stay at Extended Stay America Suites Nashville Brentwood South in Brentwood, you'll be in the suburbs, within a 10-minute drive of CoolSprings Galleria and Nashville Zoo. This hotel is 10 mi (16.2 km) from Vanderbilt University and 10.1 mi (16.2 km) from Music City Center.Make use of convenient amenities such as complimentary wireless internet access, complimentary use of a nearby fitness facility, and a vending machine.A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.Make yourself at home in one of the 120 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Reviews of Hotels near Maryland Way Park

4.6/537 Reviews

Hilton Garden Inn Nashville/Brentwood

Brentwood

|0.83km from city center

Husbands L

5/5Perfect

From$168

3.9/5101 Reviews

Sleep Inn Nashville - Brentwood - Cool Springs

Brentwood

|7.66km from city center

Guest

5/5Perfect

This hotel is wonderful. Will definitely book here the next time we need reservations. Great location, phenomenal customer service. Tara Glover (sales manager) was super helpful and accommodating to getting us what we needed for our large group and everything ran super smoothly. Thank you Tara, and Team for making this trip a success.

From$94

4.5/511 Reviews