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Hotels near Russell Creek Park
<h1>Find Best Hotels near Russell Creek Park 2024</h1>

Find Best Hotels near Russell Creek Park 2024

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Best Hotels near Russell Creek Park

3.6/5103 Reviews
3.6/5103 Reviews
Frisco
|2.82km from city center
The staff is amazing, if I needed anything at all they were available to help me out. I had their breakfast and I was very pleased. I did not get to use the pool because I didn’t have a chance but I saw many people that looked like they were enjoying themselves. I talked with a few people on the elevator and all were very friendly. Beds were very comfortable and fluffy pillows. Room was very clean a bathroom. I would recommend staying at this hotel if you are visiting by yourself or family. Lots of places to go see and do very close as well.
4.2/50 Reviews
4.2/5Very Good0 Reviews
Plano
|3.15km from city center
Thank you for choosing our ECHO Suites Plano hotel.
0/50 Reviews
Frisco
|3.85km from city center
With a stay at Family Fun Retreat: Pool & Entertainment Haven! 4 Bedroom Home by RedAwning in Frisco, you'll be within a 5-minute drive of Stonebriar Centre Mall and Ford Center at The Star. This vacation home is 3.4 mi (5.5 km) from Legacy West and 3.6 mi (5.8 km) from The Shops at Legacy.Free self parking is available onsite.Make yourself at home in one of the guestrooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and washing machines.
4.6/597 Reviews
4.6/5Outstanding97 Reviews
Plano
|4.04km from city center
Perfect place to stay! Front desk staff was nice & helpful. Coffee was hot & delicious. Complimentary breakfast - many choices & delicious. Rooms were clean, hotel was quiet. Glad we stayed here. Whhhy do you need to have 200 characters?! 🫣😬
4.6/596 Reviews
4.6/5Outstanding96 Reviews
Plano
|4.11km from city center
Stayed for 2 nights and was upgraded to a suite on the fourth floor. Highlights: 1. The lobby/breakfast area is big. They had lemon water and cookies (complimentary) at the entrance right across from the check-in desk. 2. Courteous and friendly staff through out the property. 3. It took about 35mnts. in a car to drive from the Dallas airport to the hotel. If you are picking up a rental car from the Dallas offsite Airport location, add another 20mnts. 4. The hotel location is good. There is a shopping center right across from the hotel and many restaurants with in easy driving distance. 5. Breakfast- decent enough for a quick bite and go. They had yogurt, coffee, juice, cereal and may toppings(nut, raisins, coconut shreds etc.), fruit and some hot options(eggs etc.) 6. Bed was comfortable, clean bath room with a walk-in shower and a big working desk. 7.Car parking available and is free. Special mention: -Thank you Amanda for the room upgrade. -Johnay and Austin were very friendly and made sure the check-in process was super smooth and fast. -Oralia for taking care of the house keeping needs. Tips: -If you run outdoors in the morning, either use the side walks or the big parking lot of the shopping center across from the hotel. Also, the hotel offers a map for running (1mile and 5 mile routes).Ask the front desk. -If you like eating vegetarian food, there are 2 options A2B and Saravana Bhavan. Both these restaurants are about a mile from the hotel. Check them out! Overall recommend the hotel and will return.
3.9/5101 Reviews
3.9/5101 Reviews
Plano
|4.24km from city center
The front desk service is very good and very warm. The room is very clean and comfortable, the refrigerator noise is a bit big, if you don't need it, you can ask the waiter to unplug the power plug. I heard that it is free parking.
4/596 Reviews
4/5Very Good96 Reviews
Plano
|4.49km from city center
Jen, Heather and Richard was amazing. I’m on an extended business trip, away from my family and they made me feel so at home. Thanks so much! I had the salmon at Jen’s suggestion and it was delicious. I’ll definitely stay here again my next visit in a couple of weeks.
3.9/5111 Reviews
3.9/5111 Reviews
Frisco
|4.56km from city center
The maintenance staff are amazing and friendly. The front desk person was rude and had a smart comment. The first room I was given the bathroom smelled like urine. I went back downstairs and asked her for another room. She seemed frustrated but assigned me another room. Didn’t tell me where the room was located until I got ready to get on the elevator. I arrived at the second room. It was small, smelly carpet and the room was right by three chairs in which if someone sat there they could look in the room. I was very uncomfortable with the room. I then went to the front desk again, apologized and asked if she had another room available. She huffed and with a frustrating tone said “what is wrong with this room I told her I wasn’t comfortable with it and wanted just to get some rest. She then asked have you used the room. I asked her for clarification on her question and at that point she nastily stated “I need to know if you’ve used the room so I can have it cleaned. I replied “Yes, I washed my hands. I then stated to her “you don’t have to be nasty. I don’t have a nasty tone with you. She then replied “I will give you this last room but if you don’t like this one I will give you a refund and you can go to another hotel.” The third room was much better than the first two I thanked her and informed her the room was great because I didn’t have to be as discourteous in my behavior as she has been to me. It’s not only what you say but how you say it. If it weren’t for the fact that someone else had funded this I would have asked for a refund at that point and walked out. Never in all of my years of staying in hotels have I experienced such rudeness. I will NOT be returning to this hotel.
4.7/5105 Reviews
4.7/5Outstanding105 Reviews
Frisco
|4.98km from city center
The location of the hotel is very good, connected to the mall, if you take a taxi to downtown 24 miles, it takes about 30 minutes to drive, the surrounding is very quiet, suitable for weekend vacations
4.3/519 Reviews
4.3/5Excellent19 Reviews
Plano
|5.2km from city center
With a stay at Kasa Frisco Bridges Dallas in Frisco, you'll be within a 5-minute drive of Stonebriar Centre Mall and Ford Center at The Star. This aparthotel is 13.1 mi (21.1 km) from Galleria Dallas and 2.2 mi (3.5 km) from Legacy West.Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. Additional amenities at this aparthotel include a picnic area and barbecue grills.Featured amenities include express check-out and an elevator. Free self parking is available onsite.Make yourself at home in one of the 10 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your room comes with a memory foam bed. 32-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves.
4.6/5100 Reviews
4.6/5Outstanding100 Reviews
Frisco
|5.21km from city center
When the worst thing you can describe about a hotel stay is the sounds the elevator makes, you know you’ve found a great place to stay. The location, staff, rooms, service were all wonderful. Rooms were fresh and not time worn. Beds were very comfy. Space and organization were ideal. The employees were super friendly and helpful - quite customer-oriented. Breakfast area was well-tended and items replenished often. Pool area nice and supplied with towels. Wide variety of places to eat nearby and access was easy. I would most definitely recommend!
4.5/5101 Reviews
4.5/5Excellent101 Reviews
Plano
|5.22km from city center
The environment is very good

Reviews of Hotels near Russell Creek Park

Homewood Suites by Hilton North Dallas - Plano
4.1/598 Reviews
Plano
|8.59km from city center
Our experience was very positive at this property. Staff was very friendly and helpful when needed (only for additional towels) The breakfast bar was clean and well supplied, the attendants were there to keep everything replenished when needed. Our room was clean and comfortable. My only complaint (and it's not the hotel's fault) pet owners need to be responsible and pick up waste from their pet. There were multiple piles of poop on the grass right outside the side doors. If you're going to travel with pets CLEAN UP AFTER THEM!!
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FromSGD 137
SpringHill Suites Dallas Plano/Frisco
4.6/597 Reviews
Plano
|12.58km from city center
Perfect place to stay! Front desk staff was nice & helpful. Coffee was hot & delicious. Complimentary breakfast - many choices & delicious. Rooms were clean, hotel was quiet. Glad we stayed here. Whhhy do you need to have 200 characters?! 🫣😬
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FromSGD 141
Days Inn by Wyndham Dallas Plano
3.7/597 Reviews
Plano
|1.5km from city center
If I would give a nonexistent rating and just leave a review I would. We were appalled at the state of the hotel upon arrival. I understand a hotel being renovated but there was exposed carpet padding everywhere, sawdust, and the room numbers were written on masking tape. Upon entering our room we decided to inspect everything thoroughly, and found random black debris on the bed and other surfaces, as well as smears of random substances. The cabinet above the microwave was broken and upon looking above it using a phone camera, we saw what appeared to be a ziplock bag of illegal substances. We changed clothes and immediately left. DO NOT STAY HERE. We went and told the front desk what we encountered and requested a refund, the staff member did not look surprised at all and the only comment he made throughout the process of giving us our refund was mumbling and then saying ”20 minutes” because that was how long it took us to become completely appalled and change clothes to leave.
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FromSGD 84
Motel 6 Plano, TX - West - Frisco
3.3/597 Reviews
Plano
|8.69km from city center
Yesterday were amazing we had a cookout and everything we really enjoyed it alot doe we all fell asleep fast too lol
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FromSGD 73
Homewood Suites by Hilton Plano - Richardson
4.6/556 Reviews
Plano
|2.55km from city center
Stayed at this hotel for three days for a family get together, stayed in a 2 bedroom, 2 bath suite. They set-up was perfect for our party of four (two couples). We enjoyed having a shared living room area for socializing and conversation. All of the furniture was comfortable and clean. Everything in the room was in good was in good working order, very comfortable bed and linens, responsive A/C system. Room was cleaned each day (a rare thing in hotels today). Common areas were well maintained and comfortable. Breakfast was nice and well-stocked each morning. Hallways were well maintained, featuring photos of Texas-born celebrities (had fun trying to identify them all.). Staff was always helpful and polite when called upon for any matters. Location was convenient for all of the things we needed to do, a bit further from Downtown Dallas, which you would need a car to travel to downtown Dallas. Used outdoor pool twice, nice and refreshing, and well-maintained, along with the outdoor seating and recreation areas. I wouldn’t hesitate to stay here again when in the area; I enjoyed staying here.
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FromSGD 189
Residence Inn Dallas Plano/Richardson
4.5/553 Reviews
Plano
|1.98km from city center
Although we've never been here before, unlocking the door to our studio suite was like coming home! As the door opened smoothly, we were greeted by soft music, a lamp on the desk glowing and a cool breeze which was heavenly after coming in from a stressful drive on a 90+-degree day! Everything was clean and shiny with not a speck of dust anywhere! The kitchenette was fully equipped with everything but food including a toaster. The granite countertops were spotless as was every inch of metal trim in the bathroom with not even one fingerprint to be found! The furnishings included a long sofa (hide-a-bed), rolling desk chair and expansive desk surface which was perfect for playing dominoes, a large tv which swiveled between living area and bedroom and a bed that was like sleeping on a cloud. (Room 106) The hotel staff called 10 minutes after we were in our room to make certain everything was to our expectation. I don't know how our 3 day stay could have been made better because every time we came back to the hotel, it felt like we had come home!
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FromSGD 124
La Quinta Inn & Suites by Wyndham Plano Legacy Frisco
4.4/598 Reviews
Plano
|13.34km from city center
There is nothing to eat in a hotel and a separate place. Not very convenient for sanitation and space in the hotel.
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FromSGD 0
Hyatt Place Dallas Plano
4.3/5108 Reviews
Plano
|12.3km from city center
Although close to the highway, it is quiet. The swimming pool on the first floor is not bad. There is a treadmill. Breakfast is not bad. It would be better if bottled water is provided in the room. Note that most hotels do not have slippers to bring their own.
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FromSGD 148
Tru by Hilton Plano Hwy 75
4.2/523 Reviews
Plano
|2.92km from city center
I really enjoyed the stay I never had a problem with any part of the room and everything worked fine and I was basically there just to sleep and the breakfast was decent so really never had any complaints about that. I do feel like this is a newer property of Hilton
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FromSGD 110
WoodSpring Suites Dallas Plano Central Legacy Drive
3.2/570 Reviews
Plano
|5.33km from city center
Friendly and clean. Everything is near by
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FromSGD 80
Hampton Inn & Suites by Hilton Plano Dallas
4.2/5104 Reviews
Plano
|2.22km from city center
The gentleman that was working the front desk the Saturday morning during our stay was extremely accommodating and friendly! I wish I would’ve gotten his name. 1 of the female staff (7a-3p shift when we checked in on Friday) was very friendly when I was speaking with her.. the gentleman that I’m guessing is an AGM type that was “checking” cleaned rooms before check-in on Friday never once acknowledged us even when standing in front of us... and the female 2nd shift employee was a typical 2nd shift employee. Busy with everything going on, but nice enough. The room was well enough clean, except the carpet needed to be vacuumed. It would’ve been good if the syringe with other trash in the parking lot would have been picked up at some point during our 3 day stay. But for the rate, guess beggars shouldn’t be choosers.
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FromSGD 109
Quality Inn & Suites Plano East - Richardson
4/5102 Reviews
Plano
|0.99km from city center
For self-driving travel, it is located on the edge of the highway, and the high-speed noise is quite loud at night, so the transportation is convenient, but it is not suitable for guests who have high requirements for quiet sleep at night.
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FromSGD 82
Aloft Plano
4.3/5100 Reviews
Plano
|13.07km from city center
This hotel was really nice. Great decorations in the lobby and rooms, and I really liked the interesting room layout, with the bed's headboard up against the wall dividing the bedroom and bathroom, and the bed facing out toward the windows. It was definitely different than your standard hotel room! Everything felt modern and stylish. The bed was also really comfortable, the curtains kept the room sufficiently dark, and the shower had good water pressure. I liked that there was a little food pantry area in the lobby where you could buy snacks or cold breakfast (cereal/oatmeal), since the hotel's hot breakfast was not included in the rate. The bar and pool area also looked really nice, though we didn't take advantage of either. It was nice to not have to pay for parking, and we never had any issue with finding a space. The hotel is located right on the freeway so it's not like it is in a scenic location with anything you can walk to, but it is directly across the freeway from The Shops at Legacy, so it is a less than 5-minute drive to all kinds of shopping, restaurants, bars, etc. The only minor thing I could see being an issue for people is that there is no door between the bedroom and sink area (though the sink is behind the wall dividing the bedroom and bathroom) so if one person is up early and the other is still sleeping there could be some sound and light leakage into the bedroom. Also, there is a frosted glass partition separating the shower from the bedroom so that could also let in some light in an otherwise pitch-dark bedroom (you can't see through the glass, so no privacy issues). All in all, if we were to come back to Dallas I would stay here again. The price and location were right for what we needed.
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FromSGD 145
Courtyard Dallas Plano in Legacy Park
4.3/567 Reviews
Plano
|12.87km from city center
Needed to make reservations to accommodate executives and Melisa was amazing. When planning conferences at an out of town venue she was available to assist me at every turn. Every last minute change was met with “no problem” and “happy to help”. When in Dallas/Plano area please consider this property. You will not be disappointed!
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FromSGD 134
TownePlace Suites Dallas Plano/Richardson
4.6/5101 Reviews
Plano
|1.53km from city center
I was in town visiting my mother as I am in the process of moving and we picked this location because it was newer, had good reviews, and had a kitchen making for an extended stay more enjoyable. My mother has mobility issues and we requested a mobility room for my mother when she was staying with me to have ease moving around. Upon check-in, I confirmed it was a mobility-accessible room and was told, ”I see your request for a mobility-accessible room, it says you were assigned one, but if it is not, please let me know” Shouldn't employees know room types and their rate codes in order to assist guests with special needs? The answer should be yes but that isn't always the case. The room was on the 1st floor, also requested, but the room was clearly not mobility-accessible (please see pictures) My elite status with Marriott requires a remedy for not having my GUARANTEED ROOM TYPE. But I did not want to create any issues while staying at the hotel. My mother was kind enough to make the room type work, again not wanting to make issues. But it should be pointed out that key brand standards were missed. Overall, the hotel is great!!! Very well maintained and comfortable, except the requested room type was NOT accommodated.
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FromSGD 148
Studio 6 Plano, TX - Dallas - Plano Medical Center
3.2/588 Reviews
Plano
|8.57km from city center
Sleep sooo peaceful last night and we had a good time which we cooked our favor food
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FromSGD 80
Super 8 by Wyndham Plano/Dallas Area
2.7/544 Reviews
Plano
|1km from city center
Good rốm. Clean. Vẻy nice price. Family friends. Sàe ảea. Super nice. Breakfast í gôd. Clean rốm. Prices ảe great. Love coming hể. Will come back âgn sôn. Everyone số nice. Love thí place. Please kêp up gôd work. Good price. Free breakfast. Luxury ảea. Gôd shopping. Gôd dụng.
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FromSGD 68
Holiday Inn Express & Suites Plano East - Richardson
4.3/5104 Reviews
Plano
|2.14km from city center
I give this location and it’s staff a 15/10 on our experience during this visit. I was a little apprehensive after booking this location because of some reviews I read… all I can say is I don’t we stayed at the same hotel (shrugging shoulders). We engaged with day staff & evening staff and both were extremely kind, warm, helpful, etc. They were all very excited to listen to my daughter tell her little stories about her birthday weekend. The breakfast area was busy but clean & well stocked. Their pancake machine also was fully functioning unlike several other Holiday Inn Express locations we have been to recently (my daughter looks forward to those pancakes haha). Also our room was on the first floor facing the highway and we had extremely minimal highway noise. I mention this because others complained about the road noise and not being able to sleep. Also our room and bathroom were well stocked with towels, soaps, etc and everything was very clean. We stayed in a “standard king room”. The bed, pillows and linens were perfect and we all got great sleep on the trip which was necessary as we had an action packed weekend. I wish every Holiday Inn Express we visited was exactly like this one! Your attention to detail was very much appreciated.
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FromSGD 115
Candlewood Suites Dallas Plano East Richardson
4/541 Reviews
Plano
|2.29km from city center
Staff was professional and courteous. Room was great! Beds were comfortable. Kitchen set up was perfect! Bathroom was large and modern. The room and all common area were kept immaculate. Hotel was quiet. Easy accessibility to roadways and restaurants. We had a great stay!
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FromSGD 109
Comfort Suites Plano - Dallas North
3.8/594 Reviews
Plano
|2.25km from city center
good customer service. clean rooms. Good hotel location
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FromSGD 97
Fairfield Inn & Suites Dallas Plano
4.4/5118 Reviews
Plano
|8.65km from city center
When checking in, was told about all the things that didn't work or wasn't open. Using key cards at doors didn't work. Didn't hear that and was locked out for 20 minutes until someone let me in. Pool and laundry room was closed. Was told we could use a pool 10 miles away at another hotel. No face towels were available, had to use hand towels until some were available the next day. Some of the hand towels were so worn you could see through the worn areas. Extra pillows didn't have pillow cases, just dust covers. Called the hotel personally to request connecting rooms. When checking in, was told rooms were together but found out they were across from each other. When inquiring why we could not get connecting rooms, was told hotel didn't have double rooms that connected. No one told me that when I called the first time with the request. Had two rooms and the 2nd room toilet wouldn't stop running so family members were moved to another room, but on another floor. Stayed for 4 nights, all key cards had to be rekeyed 1 to 2 times every day because they just quit working. Toilet is a small low toilet, like a daycare child sized toilet. TV only had around 10 channels and those were the major network channels and news channels. Although the rest of the channels showed up in the channel lineup, they didn't play. Remote was slow to react to pushing buttons. If you pushed the up/down button more than 6 times, it hesitated and you had to wait until it caught up. Air conditioner was loud in one room that it drowned out the tv. One room had stains on sheets and family member had to change out the sheets on their own. Granted, we had a very late check in, but the sheets shouldn't have had stains on them. Slow working elevator. Out of all of this, had no complaints against the hotel staff. They were friendly and apologetic.
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FromSGD 106
Courtyard Dallas Plano Parkway at Preston Road
4.2/575 Reviews
Plano
|8.87km from city center
Stayed here for 3 nights for my son's hockey tournament. It's a stay to play tournament, meaning our team hotel is assigned. We had a flight delay due to the Dallas storm/arctic chill, so we did not end up getting to the hotel til past midnight. The guy at the front desk seemed ill prepared to handle a large group of check-ins at that time of night since we had several families on the same flight from Vegas. The front desk clerk initially tried to say that my room was no longer available b/c we were checking in past midnight despite having room confirmation and prepayment. Then he tried to state that the suite I had rebooked and had confirmation was given away. It took about 15 minutes to get this resolved and I know other families who checked in after I did had the same issues. I also have gold elite status as a Marriott Convoy member and was told I could not get my complimentary daily water. Outside of the horrible check in experience, stay way ok. Close to the highway and one of the rinks we played at.
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FromSGD 162
Fairfield Inn & Suites Dallas Plano North
4.6/5110 Reviews
Plano
|2.82km from city center
I had maid my reservation for the wrong day so when i showed up to the hotel they could not see i has a reservation or not. But the front desk person michael was able to find my reservation and change it for me so i was able to check in without any problem. I had thought i would be charged for having to change my reservation but michael assured me that i would not be. Im sure most other hotels would have told me im out of luck and to come back when my reservation was for but not here. The hotel was nice and clean and the bed was very comfortable.
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FromSGD 113
Red Roof Inn Plano
3.1/575 Reviews
Plano
|1.14km from city center
We love staying here it's right in the middle of town there's everything around it very busy area.
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FromSGD 68
La Quinta Inn & Suites by Wyndham Dallas Plano West
4.3/5107 Reviews
Plano
|8.73km from city center
I reserved a suite for my mom and me to stay in for 1 night as she was having surgery next door at the heart hospital. I was checked in a timely manner and my room looked like the pictures on the website. It was fairly clean except for all the dog hair on the floor and food crumbs left over from previous guests in multiple places on the carpet! It was clear they skipped the vacuming! I slept on the pull out sofa and I checked upon arrival for sheets and blankets. I didn't see a blanket and called to the front desk the man working there was very irritated that I asked for a blanket. he said I could come get one. So with my room being the farthest from lobby, I made my way down there. No blankets!! I was told and no offer to get me one. When I did verify and asked are u sure? He said he'd go tear up a bed for me and bring it to me! That is when i notified him of the pet hair and food. he was not happy that i asked for housekeeping to come and vacuum! So beware he's a little crabby!! I used the fitness room which needs help! Very minimal! The breakfast was served in the mornig but n o details at chek in when it was hours etc! It was okay . typical hotel breakfast nothing to brag about! All in all it fit our needs for a overnight stay!
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FromSGD 98
Dallas/Plano Marriott at Legacy Town Center
4.4/592 Reviews
Plano
|13km from city center
I was highly impressed with this hotel & the staff. Texas Association of Mediators had their 2 day conference last week-end. The food was the best I've ever had at a conference! The staff was attentive, professional and friendly. One server welcomed me to her home & thanked me for choosing this hotel. Many of the staff have been employed for over 20 years! Everyone made us feel ”at home” and that our business was truly welcomed. I highly recommend this hotel. Plus, lots of shopping & eating within walking distance.
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FromSGD 280
Extended Stay America Suites - Dallas - Plano Parkway
2.6/578 Reviews
Plano
|8.6km from city center
First of all, we wanted to mention that the staff did everything they could to make our stay better. Unfortunately the owners/management of the hotel didn’t give them enough to work with. While the hotel is basically clean, our room looked pretty beat up and had a lot of problems: (1) lots of dings and dents on doors, cabinets and furniture (see pics); (2) there were bugs and roaches running around; (3) and worst of all, a leak under the kitchen sink that had been going on so long it warped the cabinet under the sink and provided a nasty smell. When we had the hotel maintenance man take a look, he said the drain had never been installed properly so had been leaking obviously for months. We couldn’t believe no one else had noticed this before. We selected this hotel based on a booking site (Agoda) and we put in that we needed a breakfast Buffett. Unfortunately their idea of breakfast is a few muffins wrapped in cellophane along with a few breakfast bars. When we asked, the staff said it was because of “Covid”. That’s interesting because we’ve visited at least 5 other hotels in the last 3 months and they ALL have normal breakfast buffets now - this reeks of a cop out by Extended Stay. As we mentioned the staff did everything they could to overcome the problems and were very courteous. Unfortunately the owner/operator if this property apparently don’t share that same concern. This property needs help !
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FromSGD 83
Staybridge Suites Plano - Richardson Area
4.3/598 Reviews
Plano
|6.33km from city center
The hotel itself is a little dated and run down. There is plenty of parking outside and its right next to a fitness place if you want to work out. It has the generic fitness center with towels and water. The water machine in there wasn't working when I was there. There is a free laundry room. Some of the machines were not working and some were really old and dirty inside from being used to wash something really dirty. The breakfast was pretty generic. I chose not to eat there as it did not appear that appetizing. They stopped the social in the evening. The staff is rarely visible at the front desk - always in the back and come out really slow like you are bothering them from being on social media or waking them up from a nap. The bright spot is that most of the AM people are super nice and very helpful. The housekeeping staff is also great and I highly recommend them. Location wise its less than two minutes from Medical City Plano, right next to a Central Market, right next to Sams Club and Walmart. There are plenty of restaurants with in fifteen minutes of this place.
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FromSGD 154
Residence Inn Dallas Plano/Legacy
4.3/581 Reviews
Plano
|10.1km from city center
The checkin was great with “Monice”, however we had to request bedding for the pullout sofa after getting to the room late at night…I assumed there’d be bedding in the closet, but no dice. The reservation was booked under my spouse’s name “D. Miller”, but I was added as a guest checking in first. The next morning, I booked a points only reservation for 5 days, however before leaving the room to be checked into the points only reservation, I felt bugs crawling on my ankles as I sat working at the dinette table! The critter took a bite, and I jumped up to see if it was a bed bug, however it didn’t appear to be one. After inspecting the room and bed, they were everywhere! We called the front desk, and spoke to “Pharon” who’s response couldn’t have been less empathetic to my concerns. We packed up everything, and checked out! While checking out, “Pharon” explained that she’d “opened a case” with Marriott, through she never explained what that was or why she was “opening a case” on our behalf. She confirmed that she was canceling the 2nd reservation I booked with points, however several days later the room was still checked in, and to date my points haven’t been returned to my Titanium account. I went back to the hotel a couple days later to inquire why, and also to ensure that I wasn’t charged for the first night due to the bug infestation. “Truveda “ was polite, however she stated, “We can’t make any adjustments, management has to do that.” Ok, so I asked for a call, left, and never heard from management at the time of this review. I called a few days ago, and the room was still checked into their system as occupied by us ever though we left the hotel on March 18th! I asked again for management to call, and no response. I called back the next day, spoke with “Lina Yeh”, the AGM who assured me that the situation would be taken care of. She explained that the hotel was giving me 5000 points for my “inconvenience”…I explained that was woefully inadequate and asked for a refund of the first night which I thought was polite than most other guests would’ve been given the circumstances. She indicated that wasn’t possible, but upon doing further research, she discovered that my reservation was still screwed up because she thought I was asking for a refund of 5 nights for which I didn’t even stay at the hotel! She promised a follow-up call to address my request for a refund of the night we “slept with bugs”, because she had to “check with management”, but I thought she WAS management…then it became clear to me…this was a franchised property! They’re notorious for bleeding hotels dry and screwing Marriott’s most loyal guests in the process. Anyway…I’ll be following up with Marriott Customer Care to get assistance in getting this resolved.
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FromSGD 133
Candlewood Suites Plano North
4.3/559 Reviews
Plano
|2.58km from city center
The hotel is nice. The staff is very friendly. There are a good amenities in the room. Also, there are 2 grills outside.
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FromSGD 91