Hotels near The First Congregational Church of Ann Arbor, Ann Arbor

Visiting a dear friend in Ann Arbor, we chose this hotel on its proximity to his flat and it turned out to be a great choice. As it is new, it is very, very clean , and we enjoyed the minimalist decor. Homewood Suites offer a great product. Staff here were well trained, amiable and helpful. Breakfast was hot and delicious. When we return to Ann Arbor, this will be our choice. Very nice stay.

We had such negative, disappointing experience at this hotel, from our check-in to check-out. As we had power outage, we decided to stay at this hotel. On Internet it said $155 for the room with two queen size beds. My husband called and made a reservation. Upon arrival we were told that there’s no room so we had to wait for a while. The front desk staff called my husband loud (she said “Smith!!”, not “Mr. Smith”) and we were offered a room with only a dim desk light working. The lights in the bathroom and bedsides didn’t work. Later, they explained that the electric company put a limit on their electricity use. We were told to use “the flashlight on your phone” to take shower. The room was cold no matter we set the temperature higher and not so clean (tired). At check out, nobody was present at the front desk. I waited for 10 minutes and a staff came out reluctantly. She charged us $240. I asked her why and she said “because we didn’t have full electricity”. We are very disappointed because this hotel basically took advantage of those of us who needed a warm, lit place to stay during a power outage by charging $100 more that their usual price. The quality of the service and their hygiene standard were disappointing. My husband called Hilton customer service afterwards, but they were not nice nor understanding at all, transferred the call multiple times over 30-40 minutes. We have been a Hilton honors member but we will switch to Marriot. One last note: when we were waiting to check in, a homeless person with lots of paper bags came in casually, grabbed a paper cup in the breakfast room across the front desk, attempted to get some coffee from the dispenser. He put his cup back when he realized that there’s no coffee left. There were two staff at the front desk and one cleaning staff close to him but they really didn’t care, it appeared that this person was a frequent visitor.

The location is convenient on the high speed

It was OK, but that's as far as I can go. Overall, what the place lacked was the warmth, cleanliness and welcome that one would expect. Our room was decent. It has a ”cooler” but no microwave. The bathroom sink is located outside of the tub/toilet area, which was nice. Adequate counter space. But the beds and pillows were lumpy and uncomfortable. We did not get housekeeping services one day, and were left with dirty towels on the floor with no replacements, which we then asked for at the front desk.  The fitness room was not cleaned as dirty towels were strewn about the floor and equipment.   The complimentary coffee in lobby consisted of one caff and one decaf carafe, with 2 large pumps of Coffee Mate. (yuk!) The lobby cafe and bar was very overpriced ($26 for 3 medium coffees and $50 for 2 drinks!). We entertained some family in the lounge area, and had asked for the fireplace to be turned on to take the chill off the room and add some ambiance. We were told that the fireplace hasn't worked for 3 years! The lounge area had dirty cups and napkins and crumbs on the furniture and tables, which we cleaned up before we could sit down.

Two double beds, the room is very spacious. Good facilities. Breakfast has a light meal at the Sheraton Club, free of charge, and a à la carte set menu and buffet, relatively rich. The location is quite convenient. Overall it is very comfortable.

Unsatisfied with our stay for many reasons. The first reason is because we picked this hotel because of the promise of the shuttle to the Art Festival, and it was listed NOWHERE on the website that the shuttle was running ONLY two times (10 and 11). The fact that it is only running twice for drop offs and twice for pickups is NOT OK. Secondly, the person who checked us in (around 12:30-12:45 on Saturday) was not helpful or really that friendly. She was unaware of ANY other place around the very busy and large area of Ann Arbor that we could take a shuttle to get to the Art Fair (which there were at least 10-12 different places that we found prior to taking an Uber and having to pay to get ourselves to the art fair). Third, the room was $250 a night, which is an exorbitant amount of money for the tiny room that we stayed in. Fourth, the breakfast wasn't the greatest either. The water was not cold at all either. Fifth, in our room, there is nothing that makes this hotel special from any other. There is no real ”hotel book” that you see in EVERY other GOOD hotel. We did see that there was the one that you could scan, but it barely told us ANYTHING. Sixth, the bathtub water pressure was slow and took forever to fill up. Seventh, there were no amenities in the hotel room/hotel to make it feel homey or home-like. There were no glass in the entire hotel to use according to the not helpful front desk concierge as well as very little cups or bathroom needs in our room. There was no table/chairs or even any place to ”move around” in our room. Overall, we were promised a shuttle when we arrived there (That was a fall out and blatant oversight because NOWHERE on the website does it mention ANYWHERE about a time of the shuttle, which says to ANYONE who is staying at the hotel that the shuttle would be running THE ENTIRE DAY!) This is the MAIN reason why we picked this hote, which means we would NOT have picked this hotel had we known that the shuttle wasn't all day LIKE WE WERE PROMISED ON THE WEBSITE! The rooms were small, the breakfast was average at best and when we come to Ann Arbor Art Festival again, we will be taking advantage of other hotels (probably like the Hyatt because we saw that they were actually smart and competent humans and had a shuttle/bus running more than twice a day on what appears to be their busiest festival of the year). Very disappointed! The hotel is very outdated and warn out. It needs SIGNIFICANT updates to remain competitive (the elevator was VERY loud and the floors were not updated well-dirty and still old as well as the paint peeling in the hotel.) Unsatisfactory Stay :(

Omar who works in the bar/restaurant area goes above and beyond his duty to satisfy the customers that are staying at the hotel. He is nice and has a kind personality. Very good asset to the hotel. Can't wait to see him next year when I will be here again.

I stayed here bec they are AAA diamond rated for service and cleanliness but my room and breakfast area fell very short of expected cleanliness. My bathroom still had previous guest’s pubic hair on the toilet and in the tub rim; and there is a brown smear near the toilet paper holder - yuck! And bacon pieces and brown crumbs on the floor. I thought rooms were supposed to be vacuumed in between guests?? Breakfast area counters were dirty and smeared with handprints and even with an hour left of breakfast service, there was very little left (one yogurt, 4 bagels, 1 banana and 4 tiny danishes). In all the hotels I’ve stayed at since and during the last 2 years, all the hotels except for this one offered a bottle of hand sanitizer upon entering breakfast area. This is really too bad bec this is a nicely appointed hotel. Perhaps management need to pay better attention to cleanliness especially with covid-19 still being around!

Hotel location is good, 15 minutes drive to the University of Michigan, there is a mall around 1 km, there are restaurants, and supermarkets, where the noodle world and Mexican food are good, the front parking lot is free, the breakfast is simple American, can eat. The hotel is cleaned.