Sackmann Genusshotel

I will try, as always, to be as objective as possible. We booked the hotel early 2024 and were surprised to find so much availability left, having stayed there I now understand why. We knew the hotel only from a quick lunch in 2023 whilst cycling along the Tour de Murg cycling path (which is very nice by the way). At the time, the food was great but service very slow. Things have not changed ever since. I will try to give the pro's and con's of the hotel and the restaurant herebelow: Pro's: - Part of the hotel is renovated and quite frankly the rooms and restaurant as well as the bar, pool and spa area are very nice; - Ample parking with EV charging possibilities; - Breakfast is of a very high quality; - Staff in general is nice and do their best (more later); - Area around the hotel is very nice, the railroad behind the hotel did not bother us at all (there are not many trains); - excellent choice of drinks in the bar and restaurant; - Staff at the reception were nice; - very nice cheeses also available and included in the dinner option (which we took); - allowed to stay later and have lunch on our last day as we did not have it on our first day of arrival. Con's: - No airconditioning in the rooms (it gets very hot) nor in the restaurant (gets unbearably hot); - Waiting times in the restaurant and the bar are ridiculous, we waited over 45 minutes for our first course to arrive. I had to wait 10 minutes for an extra chair as they did not cater for 11 but 10. When we were finished plates were not taken away but got stacked on the table; - The price of a bottle of water: 7 EUR; - No advice as to wines to be ordered, staff does not know how to serve wine, general disorganisation; - Certain staff at the bar were really not very nice to customers; - Staff in general do not speal German and/or English too well, asked for help with luggage but got misunderstood and had to do it all by myself. Whilst leaving, no enquiries as to whether we were satisfied or not; - They kept on mixing the rooms of the rest of my family and myself which lead to chaos as regards massages, skin care sessions, etc; - If you have a room in the front part of the building, then you will have a lot of noise from the road in front; - E-bike rentals were not in good shape; - No chance to change a set menu - on saturday, there was a (nice) candlelight dinner, but there was no way we could change a plate we did not like and no choice before either. So we paid for stuff that we did not eat; - My sister in law is vegetarian and allergic, we had to repeat this at every meal. Also, there were no substitutions but just a plate less the stuff she was allergic to, seemed a bit unfair; - Matrasses are very hard, we did not sleep very well because of this; - At breakfast and lunch, food ran out and was not re-filled. All-in-all we were quite disappointed with the hotel. It is a pity as there is great potential, but for the price we paid (over 1000 EUR per night for 2 adults and 3 teena

Food was good and the pools and wellness areas were nice. But the service was disappointing at best and the rooms, even in the renovated parts, were shabby and had no toiletries except for soap. Not what I expect from a 4 star hotel (that charges as if it’s a 5 star establishment)