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Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Reviews

Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1

Berlin|0.73km from Hasenheide Volkspark
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

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Explore Guest Reviews of Hotels in Berlin

Searching for hotels near Hasenheide Volkspark? Compare room rates and reviews to find your ideal stay.
Hotel Ludwig Van Beethoven
4.2/566 Reviews
Kreuzberg
Hotel in good location, cheap. Tip: On the reception there are thinner, narrow head kitchens.
Grand Hostel Berlin Urban
4/540 Reviews
I have to say that the staff here are really great. If you have nothing to do at night, go to the bar for a few drinks, and you will definitely meet good friends! The overall environment is good, the quadruple room has enough space and privacy, and the transportation is quite convenient. I highly recommend it. I will definitely come back to stay next time I come to Berlin!
Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Reviews
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.
Hotel am Hermannplatz
4/510 Reviews
Kreuzberg
Hôtel plutôt bien placé, à proximité du métro. La personne a la réception était très gentille et arrangeante, elle a accepté que nous partions avant l’heure de départ minimum. La chambre était grande et plutôt confortable. Malheureusement, nous avons trouvé que cette dernière ne correspondait pas totalement à ce que nous avions vu sur les photos, elle avait l’air moins moderne et moins cosy. Le rideau sur la fenêtre était aussi légèrement trop petit par conséquent il y avait un peu trop de lumière la nuit. Nous n’avions également pas la possibilité de mettre un panneau à l’extérieur pour que personne ne vienne faire la chambre. Un peu cher pour ce que c’est.
Mercure Hotel Berlin Tempelhof
4.4/595 Reviews
Good hotel, not really central but with good public communcations just outside. Good enough breakfast, good rooms. The opening times for de the bar and restaurant is a bit short, probably because of covid. The Garage is reasonably priced and feels safe.
Erlanger Hof
3.9/517 Reviews
The review for this hotel needed updating for 2022. The street and front of the hotel can be a little deceiving but do not judge a book by it’s cover. The welcome I received from the receptionist was extremely friendly and efficient. The receptionist guided me to the lift which is in the courtyard. My double room was spacious and clean. Comfortable bed. The kettle was definitely a plus. I did not have the breakfast so I cannot add comments. When I checked out I told the receptionist I would hopefully return and he replied “Awesome”! I would definitely recommend this hotel. Would recommend nearby: (1) The Muted Horn craft ale bar. (2) Chuckleheads Comedy Show (in English) on Thursday nights at Deriva Bar. Need to book free tickets on line.

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Berlin Travel Guide

Planning a trip to Berlin? There are many discounted hotels on Trip.com. While traveling to Germany, Berlin is one of the most popular destinations. Berlin is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, All airports in Berlin (designated for new Berlin Brandenburg Airport) is the preferred choice when visiting Berlin. Besides flying, taking a train to Berlin Central Station is one of the other major methods of transportation.

There are 821 hotels in Berlin on Trip.com, including luxury, boutique, and budget hotels. The local average price is 113 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 37 five-star hotels in Berlin at an average price of 312 USD per night. There are 169 four-star hotels in Berlin at an average price of 150 USD per night. There are 269 three-star hotels in Berlin at an average price of 94 USD per night. There are 81 two-star hotels in Berlin at an average price of 67 USD per night. There are many well-known chain hotels in Berlin. In Berlin, there are hotels under the Ramada brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ramada. Hotels under the Ramada brand are a good choice. IntercityHotel Berlin Hauptbahnhof is one of the most popular hotels in Berlin. Hotel Amano Grand Central is also one of the most frequently chosen hotels.

In the city center of Berlin, you'll have easy access to Crown Prince's Palace, Berlin Cathedral, Museum Island. You can choose attractions in Berlin that are perfect for a weekend getaway, such as Schloss Kopennick, Kaulsdorfer Seen, Invalidenfriedhof. The most popular attractions for tourists in Berlin are Mercedes-Benz Arena Berlin, International Congress Center ICC Berlin. Commercial areas like Kurfürstendamm, Alexanderplatz, Kaufhaus des Westens are ideal places to buy souvenirs.

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