Best Hotels in Cooling

Our 2nd stay here. Large parking area & lovely gardens. Last stayed in sept 2021. Nice room above the spa area. Large bathroom with shower above & clean fluffy towels. Bath panel timing was falling apart so possible recent work under the bath Not sure the help us to stay green message works with plastic throw away cups wrapped in plastic bags in the bathroom is very green!? We didn’t have dinner as were visiting friends. Breakfast last visit was pretty chaotic as was this one. Very busy hot food not kept stocked up. Ran out of bacon & hash browns so lots of people standing waiting for at least 5 mins while they refilled the pans. 3 weddings on last night but no noise. Would certainly consider again when revisiting the area!

Fantastic accommodation! Beautiful view and high efficiency service! Nice restaurants around, very good location. Definitely will come back again.

This hotel was perfect for my trip to see family in Rochester. Very clean, comfortable, and close to strood train station. The breakfast was good and the staff very friendly. Will definitely stay again!

This hotel is adequate enough and our room on level 1 was a good size. In nicer weather a lovely outdoors space with good view can be utilised. The restaurant in this hotel is very nice and worth a visit. The music in the restaurant for breakfast was much more the vibe I would expect with a boutique hotel (chill out Ibiza). The music the night before in the bar area was questionable (boy George) and not aligned to the following morning. The one irritation with this hotel is the fact they do not make you aware (our receptionist) did not anyway! About the parking in front of the hotel not being Free on a Sunday. On arrival we were not lucky enough find a space in the hotels carpark so parked opposite the hotel entrance. Once we checked in we asked if parking was free at the front. The receptionist confirmed it was not free so we downloaded the app and paid ( she did not make this information known on arrival). The receptionist did not then explain parking was also required for the Sunday. We were issued a fine at 08:20 Sunday morning. After paying the fine I spoke to the hotel to give my recommendation that all hotel guests should be made fully aware of parking rules. The receptionist I spoke with said she always tells people and I just confirmed that our receptionist did not. When I left on the Sunday with my fine I counted how many other cars also had a ticket. The number was 10. I do not believe this hotel is doing its best to inform guests which leaves a question mark for me. I personally won’t be returning as I feel other hotels in Southend area have the edge and the fine has left a bit of a negative experience that could have easily been avoided.

Located in Aylesford, Mallard Cottage is a 1-minute drive from Leybourne Lakes Country Park and 8 minutes from Kings Hill Golf Club. This guesthouse is 8.7 mi (14 km) from Hop Farm Family Park and 8.9 mi (14.4 km) from Rochester Cathedral.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.Continental breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.Free self parking is available onsite.Make yourself at home in one of the 3 guestrooms featuring refrigerators and microwaves. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

This is an excellent hotel, with good facilities, lovely central courtyard, plenty of free parking, and very friendly staff. With Chatham and the Dockyard nearby, the location is excellent. Not certain which category to put this hotel in! It's not luxury but better than budget. The rooms are a little dated and the TVs need upgrading. The shower, again, a little dated. We booked a room for three as our adult son has learning disabilities. He was delighted to find he had a separate bedroom with his own, small TV. The rooms were clean, the hotel tidy, and a very good breakfast was included in the price. Overall, good value for money.

Lovely staff, brilliant location, amazing value for money.

I booked at this hotel between 15-19 August 2022 because we were due to go to that hotel with Woods travel, before this was cancelled. Staff were very friendly at reception when we arrived. However, the restaurant didn’t live up to expectations. We booked for Dinner, bed and breakfast. We were offered the same set menu for 4 nights in a row!! Meals took over an hour to arrive, and at breakfast they had run out of Marmalade, took 15 minutes to inform us, and only appeared on our last day. Hotel definitely not 4 star standard, no hotel entertainment at night, decor in hotel was dated, chair in room had a hole in the fabric, room not cleaned properly, no shaving mirror in bathroom, and anti slip mat in bath. No information provided at Reception about how to get out and about, a stand of leaflets would have been nice. Very slow at clearing tables in bar area, general clutter especially in bar area. No table cleaning was visible in bar area and never saw communal areas being cleaned. Staff seemed very young and inexperienced. OverallI don’t recommend anyone visit this hotel, and would suggest that the star rating is downgraded as a matter of urgency.

The beds were very hard and uncomfortable. I often stay in Premiers and Travelodges, the beds at this IBIS were much harder and I felt bruised in the morning ! There were only 3 pillows in the twin room for 2 people, I have never had to ask for ”extra” pillows before. The staff searched for about 20 minutes to find 1 spare pillow. Finding the hotel using their postcode was very difficult. Weston Avenue is an access road to a large retail park with several junctions and roundabouts, ooh look shall we take Weston Avenue this way or that way and there were absolutely no signs to help us find the IBIS until we were at the entrance to their car park.

What was supposed to be a relaxing weekend started off as very stressful indeed as neither of the receptionists knew what the parking rules were so despite having downloaded the parking app before we left home, on arrival, when we queried why we could only pay until 6pm we were told there was an error on the app but not to worry, if we got a ticket we could claim a refund as a member of staff had done recently. After an hour of driving around trying to find where we could park, even asking a traffic warden who was only on 'transmit mode' and kept repeating it was the hotel we needed to speak to and they must have given us an incorrect code, we parked up outside the hotel where we'd first parked and paid for the parking to 6pm despite being told by the hotel it was to 9pm and as there was a show on at the Cliffs there would be traffic wardens about. We weren't offered the option to book breakfast on check in and so decided having read the mixed reviews to not bother and would go out the next day and get something in Southend. The triple room we booked was very comfortable and once we'd put the heating on, soon warmed up. There were plenty of amenities in the room - the only thing missing were glasses - but there were coffee mugs. The location is perfect for The Cliffs Theatre and there are plenty of good restaurants within walking distance. The whole experience though could have been much better and less stressful if we'd been given correct information on the parking. At 6pm we got a reminder our parking was due to run out and we then booked the next 24 hours. Fortunately we didn't listen to the receptionist who told us we didn't need to worry about parking until 11am the next day. There was a wedding fayre on at the weekend - let's hope anyone booking a wedding there ensures their guests come by train or they get better information on the parking than we did - otherwise they could miss the wedding whilst driving around trying to find where / how to park!!