Kaiserhof Superior

Stayed for 3 nights during recent trip to Bavaria and Tyrol. Most definitely one of the best upscale mountain resorts in Austria. Incredible location and views,phenomenal personal service, quality of the rooms, spas and different saunas, rooftop pool with million $$$ view……. It is a family owned place and you feel it every time as oppose big corporate name that do not provide this level of service Overall A+.and strongly recommend for luxury Austrian resort vacation Alex

Compliments 2 all the Team .Warm, family-run top hotel. Kitchen, rooms, bar, leisure activities, spa all excellent. The staff were very friendly and helpful with all kinds of questions . Highly recommended for a break from everyday life and enjoy the paradise Kaiserhof Ellmau 100/100 points.

What a superb hotel! The quality of the food is superb and all the staff were so friendly and professional. The design of the hotel is very stylish and the infinity pool on the roof is amazing - what a view! We were very lucky with the weather and did lots of walks in the surrounding area. Can’t wait to return!

Everything in the hotel is of the highest standard. We keep returning every year because the atmosphere in the hotel is very pleasant and the staff are incredible! We enjoyed swimming every morning in the lake with clear water from the mountain spring. Breakfast had everything you need and more - delicious teas and tasty egg dishes. One of our favorite part of the hotel is the amazing spa and massages. However the dinner experience in the evening is something from another planet! Big thank you again to the whole team and especially Mr and Mrs Lampert!

What can I say about this experience? It was a truly 5 star. The staff was friendly, helpful and accommodating. The servers were attentive, they adapted to whatever we needed, and even unpacked the car and put the skis away. As a family-owned hotel, you get a truly inviting experience, and this was very evident in all aspects of our stay. The food in the half-board option was amazing. Not only was it exquisitely prepared, the presentation delights foodies of all stripes. We were delighted with every course at every meal. They have a wine menu that is extensive and heavily focussed on Austrian wines, though other wines are available as well. The half board inlcudes an afternoon "snack" was a buffet with soups, salads, cheeses, meats and usually a hot offering. The breakfast was a full European breakfast with meats, cheeses, fish, breads, a variety of breads (of course) and drinks. We went there to ski, and it was truly ski-in/ski-out. If you did not want to make the run to the bottom, they were happy to take you to the gondola to the top, or back to the hotel if you wanted to ride down. They have a schedule of activities if you need a break from skiing, and day trips to Saltzburg, Innsbruck and Zell am See are easy (about 1.5 hrs driving time). After this, the spa is not to be missed. They have a heated roof-top pool where you could watch skiers and boarders coming down the piste, several different sauna experiences, and (our favorite) a salt room to refresh your lungs. This was undoubtedly the best ski hotel that we've stayed in. I'm confident that this would be delightful in other seasons as well.

Our family stayed 9 days in the Kaiserhof and were left a little underwhelmed. This is an expensive hotel at €1000 per night. We paid €19,000 for 2 rooms, so were expecting a 5 star experience. The hotel only offers half board options (that means breakfast and dinner included in your rate) but honestly, there’s only so much you can eat so it’s not really worth the expense, particularly if you don’t want to eat 6 courses every night or if you have small children who survive on bread and grapes. I was disappointed that the reception staff weren’t more knowledgeable about tobogganing in the area for the kids and it would’ve been helpful to know prior to our arrival that ski instructors and ski school weren’t available for several days. It meant several days of essentially doing nothing whist arrangements were made for equipment and waiting for ski school and instructors to start. The pools (both indoor and outdoor) are cold so whilst we were looking forward to spending time with our children, particularly the youngest who was not skiing, it wasn’t too appealing, particularly in winter. Room cleaning was below par. No effort to tidy at all. But I think one of the things that really aggravated me from the get go, was the penny pinching: TAP water, that’s right, straight out of the tap, was ~€8. They offer a coffee machine in the rooms but charge you for the coffee pods! We asked reception if they could do a bag wash of our clothes as we had children’s clothes that needed washing, particularly as we were there 9 nights and coming from Australia were in the middle of our travels, but the girl just referred us the the laundry list in the room. We then had to spend half the day driving to Kitzbuhel to do our laundry. For skiers who are inexperienced/beginner level, be aware that Kaiserhof is not a ski in/ski out hotel. There is a red run, very steep, outside the hotel which you can join, which obviously good skiers can manage but not for those who are a little rusty. You have to drive to the Kaiserbahn station or to the beginner slopes on Altestrasse. With this hotel, you’re a captive as it’s not in the main town. You’re perched on top of the hill, so you can’t enjoy any fun après without driving into the town. The vibe at the hotel is unfortunately rather boring. Even the bar and outside areas have little atmosphere which is a shame with such spectacular views of the mountains. All in all, it’s not a 5 star experience and I wouldn’t recommend unless for a very short stay.